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headshot
VIP Member



Posts: 36091
Location: UK
PostPosted: Thu, 9th Apr 2015 21:12    Post subject: Sony Gold Wireless Headset
I feel like bitching and asking for some advice.

So my Sony Gold Wireless Headset broke the other day. Ive had it for 6 months and I figured I would be able to get it repaired/replaced under warranty as Ive had it less than 12 months. The thing is my Dad bought it for my birthday via a company called PriceKo using Amazon UK.

The major issue I have is the headset is a US import as stated on the Amazon page.

http://www.amazon.co.uk/dp/B00MML6EN2/ref=pe_385721_37038051_TE_3p_dp_1

I first contacted Sony UK who said they cannot help and told me contact Playstation UK.

So I contact Playstation UK and at first they say the headset is out of warranty due to 'consumer generated damage'.

So I reply quite annoyed that they are accusing me when I think its due to bad manufacturing but their next response is they cannot help because its a US import.

So they then provide me with a URL for a live chat to speak to Playstation US Support.

So I start the live chat and the guy refuses to help after I give him my account name as he cannot assist with issues for users with a UK account. He immediately closes the chat before I had chance to save the conversation which caused me to rage somewhat.

So I fire up another live chat mainly with the intention of obtaining a copy of the previous chat but the next guy tells me thats not possible.

So I re-explain my situation and he seems to offer some better advice and suggests I contact PriceKo, the company that sold the headsets via Amazon UK. I attempt to contact PriceKo via the delivery note e-mail my Dad received when he ordered the headset but it requests an Amazon UK login and wont accept mine.

So at the moment Im waiting for my Dad to contact PriceKo but I have a feeling it will be a waste of time.

The fact that Playstation UK cannot help because its a US import and the fact that Playstation US cannot help because I have a UK account is fucking bullshit.

I dont mind shipping to the US if I have to but there must be something I can do other than dispose of it and purchase a new one!

Here is the damage. Basically plastic snapped which was retaining some kind of pivot pin.



This is nothing I did other than take the headset off!

Here is a thread for some similar issues which confirm it must be due to bad manufacturing!

http://community.us.playstation.com/t5/PlayStation-Peripherals-Support/Gold-Wireless-Stereo-Headset-Warranty/td-p/43482416

Anyone else have this headset?

May the NFOrce be with you always.
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scaramonga




Posts: 9800
PostPosted: Thu, 9th Apr 2015 21:36    Post subject:
The connection wire doesn't look broken, so I take it they still work?

I'd be inclined to just tape up the connection (or glue) it in place. I know its not the best solution, and means the swivel wont work, so it will be in a fixed position, but at least it will give you further use from them.

All providing you get nowhere with support of course Smile
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headshot
VIP Member



Posts: 36091
Location: UK
PostPosted: Thu, 9th Apr 2015 21:50    Post subject:
scaramonga wrote:
The connection wire doesn't look broken, so I take it they still work?

I'd be inclined to just tape up the connection (or glue) it in place. I know its not the best solution, and means the swivel wont work, so it will be in a fixed position, but at least it will give you further use from them.

All providing you get nowhere with support of course Smile


Correct the wire is fine and they do work.

Thats a good last resort. I did tape them for a while but it wouldnt hold and came out of place. I also thought about gluing them but as you say the hinge wouldnt work.

May the NFOrce be with you always.
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(Nexus)




Posts: 2807
Location: 192.168.1.72
PostPosted: Thu, 9th Apr 2015 21:54    Post subject:
Companies with crappy support like this avoid it next time. I have a few companies already listed
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headshot
VIP Member



Posts: 36091
Location: UK
PostPosted: Thu, 9th Apr 2015 21:56    Post subject:
(Nexus) wrote:
Companies with crappy support like this avoid it next time. I have a few companies already listed


lol unfortunately the headset was a birthday present from my Dad. He actually said he didnt realise it was a US import. Im pretty sure I wouldnt have bought a US import.

May the NFOrce be with you always.
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sausje
Banned



Posts: 17716
Location: Limboland, Netherlands
PostPosted: Thu, 9th Apr 2015 22:25    Post subject:
lol EXACT same shit happened with my Roccat Kave 5.1, now i learned to slide my headphones off my head instead of lifting one side Razz

 Spoiler:
 

Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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headshot
VIP Member



Posts: 36091
Location: UK
PostPosted: Thu, 9th Apr 2015 23:09    Post subject:
sausje wrote:
lol EXACT same shit happened with my Roccat Kave 5.1, now i learned to slide my headphones off my head instead of lifting one side Razz

 Spoiler:
 


Ugh sorry to hear that. Did you get it repaired/replaced then?

May the NFOrce be with you always.
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sausje
Banned



Posts: 17716
Location: Limboland, Netherlands
PostPosted: Thu, 9th Apr 2015 23:37    Post subject:
Nah, Roccat support is even a bigger bitch, just google about them Laughing
Got myself the Corsair Vengeance 1500 one after that, but that one is retired too hahah, now rocking with the Sennheiser RS170, would had gone with the 180 or higher, but not enough funds Razz

Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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VGAdeadcafe




Posts: 22230
Location: ★ ಠ_ಠ ★
PostPosted: Fri, 10th Apr 2015 11:52    Post subject:
Only one comment about those photos:

http://en.wikipedia.org/wiki/Planned_obsolescence
Very Happy
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tw1st




Posts: 6112
Location: New Jersey
PostPosted: Fri, 10th Apr 2015 13:28    Post subject:
Well as awesome as the gold headset is, it is known to be a poor build quality and breaks quite frequently.

I just purchased mine about a month ago, and this makes me nervous.... I try to be very careful with it however.

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Ankh




Posts: 23351
Location: Trelleborg
PostPosted: Fri, 10th Apr 2015 13:43    Post subject:
I only hope the same thing doesnt happen to my AKG Q701

shitloads of new stuff in my pc. Cant keep track of it all.
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farne




Posts: 3736
PostPosted: Sun, 12th Apr 2015 01:10    Post subject:
My Sennheiser PC350's are still going strong after about 7 years. Only had to replace the earcushions.
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KillerCrocker




Posts: 20503
PostPosted: Mon, 27th Apr 2015 15:54    Post subject:
Seen plenty of reports on neogaf of those just breaking because i wanted one myself

3080 | ps5 pro

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garus
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Posts: 34197
PostPosted: Mon, 27th Apr 2015 16:25    Post subject:
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