| Page 191 of 439 |
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 Posted: Sat, 26th Oct 2013 21:31 Post subject: |
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| 4treyu wrote: | My pre-order is from April, but I thought somebody said the change of billing company was around June?
Also, did you contact support about your problem before you received that e-mail from EA? |
I did, just to make sure everything was in order. Support answered
| Quote: | | As i can see from my end that your order is active and your charges for the order will be shown deducted from your account when the game will release. |
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| Posted: Sat, 26th Oct 2013 21:34 Post subject: |
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Dont quit understand,
I got my BF4 pre-order refund because of a bug,
but BF4 is still in my origin game and I just finished preloading it
Free bf4?
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| Posted: Sat, 26th Oct 2013 21:35 Post subject: |
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Did you requested that refund, or you had the same nice shit that happened to me?
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Mythril
Posts: 703
Location: Playing Hunt: Showdown
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| Posted: Sat, 26th Oct 2013 21:56 Post subject: |
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Think it's possible that their database got fucked up and we're got a free game as the result of that. But I wouldn't be so sure yet, as I was charged for the premium and I placed the order for it at the same time as the game.
edit: Two different orders thought. Not in one order.
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| Posted: Sat, 26th Oct 2013 22:06 Post subject: |
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Just got an email in Spanish they are processing my BF4 + Premium and telling me I can play 29/10 lol. (Note how I am billed by EA in Geneva, Switzerland, viva Mexico lol).
Google Translate
Battlefield 4 ™ Digital Deluxe
PC Download
Release Date: 29/10/2013
Check the status of your order at any time from your Account Origin.
We've applied your payment method for the game you booked. The game will be available to play on the release date. You can cancel your reservation at any time. Your statutory rights are not affected.
________________________________________
Got a question? The Origin Help is available 24 hours, every day.
Save this email for your records.
Seller: EA Swiss Sàrl, Place du Mollard 8, 1204, Geneva, Switzerland. Registered with the Registrar of Companies in Geneva with the Company Registered Number: CH-660-2328005-8 Directed by Uwe Jens Intat (if you live in any other country). For more information on our records of Value Added Tax, click here https://www.origin.com/es-mx/vat.
© 2013 Electronic Arts Inc. All rights reserved.
Legal Notice | Privacy Policy | Terms of Service
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| Posted: Sat, 26th Oct 2013 22:07 Post subject: |
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Ok , I just got off the help chat. Are all of them chat robots there? Is getting an actual human suport agent based on luck or what?
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high3r
Posts: 67
Location: Budapest
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| Posted: Sat, 26th Oct 2013 22:08 Post subject: |
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Same for me ordered in August and now not it has product code (before XXXXX's) and dates. Spoke to a rep again and he said the order didn't go through after providing the order number yet he couldn't 100% guarantee me that game won't be removed at a later date. I was given a phone number as he couldn't help further with it. What a mess, what a mess.
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| Posted: Sat, 26th Oct 2013 22:11 Post subject: |
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It's even on my battlelog now...
Mynickname started playing Premium for Battlefield 4
Premium
Five digital expansion packs featuring new multiplayer maps and in-game content
Two-week early access to all five expansion packs for an edge on the competition
New content every week
in 13 seconds • • Comment •
Hooah!
Mynickname started playing Battlefield 4
Battlefield 4
All-Out War - The freedom to do more and be more
Levolution - Change the face of the Battlefield
Frostbite™ 3 - An unmatched level of visual and audio fidelity
in 13 seconds • • Comment •
Hooah!
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| Posted: Sat, 26th Oct 2013 22:13 Post subject: |
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Why can't you guys leave this alone? Don't talk about this to the support, or they'll fix it.
And EA, don't you fucking dare to get better at fixing tings now!
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| Posted: Sat, 26th Oct 2013 22:17 Post subject: |
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| CaptainLove wrote: | It's even on my battlelog now...
Mynickname started playing Premium for Battlefield 4
Premium
Five digital expansion packs featuring new multiplayer maps and in-game content
Two-week early access to all five expansion packs for an edge on the competition
New content every week
in 13 seconds • • Comment •
Hooah!
Mynickname started playing Battlefield 4
Battlefield 4
All-Out War - The freedom to do more and be more
Levolution - Change the face of the Battlefield
Frostbite™ 3 - An unmatched level of visual and audio fidelity
in 13 seconds • • Comment •
Hooah! |
I pre-ordered back in April and don't have the Product Code in Origin. My Battlelog shows Premium, but not the actual game. I guess I need to start the support roulette.
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| Posted: Sat, 26th Oct 2013 22:19 Post subject: |
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| Szioul wrote: |
I pre-ordered back in April and don't have the Product Code in Origin. My Battlelog shows Premium, but not the actual game. I guess I need to start the support roulette. |
We're on the same boat my friend. I just used the chat help but sadly I was assigned some stupid bot.
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| Posted: Sat, 26th Oct 2013 22:28 Post subject: |
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ixigia
[Moderator] Consigliere
Posts: 65074
Location: Italy
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| Posted: Sat, 26th Oct 2013 22:52 Post subject: |
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| 4treyu wrote: | | KaSssss wrote: | | 4treyu wrote: |
Hey Kass, are you one of the early pre-orderers like me? Meaning that the old store and billing system was in place and your pre-load date didn't show on Origin until today? |
nope i pre ordered mine in september on the mexico origin store (but it was on the old store for the game if i remember)  Yes i got the premium stuff, product key and date today. |
Yeah, that's what I thought. So far all people reporting success stories here are people who bought the game after the store and billing system changes. I think for now all of us early pre-orderers are fucked up, that will teach us I guess  |
I guess I won't be able to play this game anytime soon then  . Got my order processed and charged back in September from the old store, then refunded and cancelled after some weeks for unknown reasons, although the game is still there greyed out with all the X's and no ability to preload. What am I supposed to do now..  |
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| Posted: Sat, 26th Oct 2013 23:18 Post subject: |
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I think they just start "solving" issues with any bullshit they can, when it gets busy. If you contact them when there's no major release, they're usually pretty good.
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ixigia
[Moderator] Consigliere
Posts: 65074
Location: Italy
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| Posted: Sun, 27th Oct 2013 00:20 Post subject: |
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| 4treyu wrote: | | Well, at least you got your money back. I never did! |
Aw I hear you, that really sucks :/. Hope you manage to find a solution soon and fix this tricky situation.
I'll just wait until the release date and pretend that nothing happened xD |
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Guyver
Posts: 2221
Location: Bunga-Bun... err Italy.
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| Posted: Sun, 27th Oct 2013 00:48 Post subject: |
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| 4treyu wrote: | | KaSssss wrote: | | 4treyu wrote: |
Hey Kass, are you one of the early pre-orderers like me? Meaning that the old store and billing system was in place and your pre-load date didn't show on Origin until today? |
nope i pre ordered mine in september on the mexico origin store (but it was on the old store for the game if i remember) Yes i got the premium stuff, product key and date today. |
Yeah, that's what I thought. So far all people reporting success stories here are people who bought the game after the store and billing system changes. I think for now all of us early pre-orderers are fucked up, that will teach us I guess |
what? i preordered back in august, with the mexican thing, and i'm preloading as we speak. (with vpn ofc) |
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russ80
Posts: 4679
Location: Romania
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| Posted: Sun, 27th Oct 2013 01:24 Post subject: |
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To try to make this clear. Is the pre-load/play date only based on where you are connected from? Or is it also based on where you bought the key?
I'm thinking about buying the key locally(europe), preload on the 28th, but then connect to vpn to play on the 29th? Would that even work?
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| Posted: Sun, 27th Oct 2013 01:30 Post subject: |
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russ80
Posts: 4679
Location: Romania
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| Posted: Sun, 27th Oct 2013 01:34 Post subject: |
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Ok shit finally popped up in my Origin...
Now to the question:
Can you just start VPN/close and preload? Or do you need the VPN to be enabled all the time during preload?
Main PC : I7 12700, MSI Ventus RTX 4090 24gb, Alienware AW3423DW QD-OLED
Laptop : I5 4200H @ 3400mhz boost, GTX 850m 2gb Vram DDR3, 4gb RAM DDR3
Derpsole : Playstation 5 disc edition, Ninty Switcherino
TV+audio: LG CX 65" / Sonos ARC + SL ones + Sonos sub 3
VR Headset: Meta quest 2 airlinked
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| Posted: Sun, 27th Oct 2013 02:39 Post subject: |
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| russ80 wrote: | Ok shit finally popped up in my Origin...
Now to the question:
Can you just start VPN/close and preload? Or do you need the VPN to be enabled all the time during preload? |
I just logged into origin with flyvpn started the preload then just closed vpn down and the download continued on. Don't pause the download tho or it wont work just shut vpn down and origin will just keep downloading.
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Badrien
Posts: 2118
Location: Netherlands
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| Posted: Sun, 27th Oct 2013 02:16 Post subject: |
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that ali213 rls isnt cracked by chanche is it =p?
RTX ON
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| Page 191 of 439 |
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