| Page 1 of 1 |
|
|
 Posted: Fri, 12th May 2006 04:31 Post subject: cable internet tech support! |
|
 |
ARGGHHHHHH! my blueyonder cable internet is fucked again for the second time in 2months!
last time they replaced my modem even though i told them the signal strength was the problem! and how when i originally had cable installed the person had to go outside about
5 times to alter the signal strength and that he told me how he had to be careful because it could knock a neighbours internet out if he changed it to much.
the very damn day my internet messed up someone moved in next door and had cable fitted from the same company i did, i tried telling the engineer this and that the guy who installed next doors probably changed the signal to my house! i mean cmon how much of a coincidence is it that i lose internet the very same day someone gets it installed next door!
the guy wouldnt listen but simply switched my aging cable modem to a newer modem solved the problem....
now the same exact bullshit has happened again and all because the last engineer was to lazy to go and alter the upstream signal strength so it wasnt a retardedly high +58db! (58db is the highest most cable modems can even show so the signal was off the scale and is the main cause for cable modems dropping the signal alot)
if this engineer wont listen to me im gonna cancel my cable and switch to adsl and the phone support morons really make me laugh sometimes
me> modem wont connect the SEND light is just flashing, sometimes the modem will go online for very short periods of time a few minutes max ,signal strength is to high and causing the problem, told the last tech guy this but he wouldnt change it..
tech> are you using a router?
me> yes sir
tech> disconnect the router and directly connect the cable modem to you pc.
me> erm what would the point in that be? its obvious the modem isnt getting an upstream signal and it has nothing to do with the router ,even if the modem isnt connected to a lan port the lights all come on anyway if the internet is working.
tech> connect your modem directly to the pc.
me> bangs head against wall and does as the guy says then doesnt act suprised when it makes no difference
tech> okay we need to schedule an engineer to come out the signal strength of 58db on the upstream is to high and can cause intermittent internet.
me> why am i not suprised ,any day will be fine.
even tried telling him it was the signal strength at the start of the conversation but oh no! he had to make me do all sorts of stupid stuff before he would book me a REAL tech.
|
|
| Back to top |
|
|
|
|
| Posted: Fri, 12th May 2006 10:07 Post subject: |
|
|
snop1050 EXACTLY the same thing happend to me 
but damn you have 58db signal, i have here 35.7 and works fine 
|
|
| Back to top |
|
|
|
|
| Posted: Fri, 12th May 2006 12:23 Post subject: |
|
|
Yeah I've had some trouble with broadband techs before from the Comcast tech who couldn't be told my signal was cutting me offline to the Sprint tech who didn't know how to change my modem to ENET ENCAP settings.
|
|
| Back to top |
|
|
nouseforaname
Über-VIP Member
Posts: 21306
Location: Toronto, Canada
|
| Posted: Fri, 12th May 2006 16:27 Post subject: |
|
|
Don't phone techs have some kind of a guide/flow chart to follow?
So really, they have to go through all the steps first because they are know-nothing morons?
Obviously there are some techs who do a good job and actually know something about what they are trying to fix, but too often I find the people on the phone to be complete fucking idiots.
asus z170-A || core i5-6600K || geforce gtx 970 4gb || 16gb ddr4 ram || win10 || 1080p led samsung 27"
|
|
| Back to top |
|
|
|
|
|
| Back to top |
|
|
SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
|
| Posted: Fri, 12th May 2006 23:08 Post subject: |
|
|
| snop1050 wrote: | one i was talking to was looking at a troubleshooting faq, he was saying exactly what he was looking at and even said "next" everytime he clicked on something lol
he was even asking me the signal strengths my modem config page was showing when i told him the page wouldnt load he fumbled around for a few minutes before telling me what they were
must of been a complete noob who didnt know how to alt-tab or something.
i think i have phoned up tech support with problems about 6 times and only once got someone who knew what they were talking about. |
Welcome to outsourcing |
|
| Back to top |
|
|
|
|
|
| Back to top |
|
|
Bigperm
Posts: 1908
Location: Alberta,Canada
|
| Posted: Wed, 17th May 2006 22:25 Post subject: |
|
|
Speaking from experience in Canada.It Sounds like the PED is messed up. Each residence should have there own line from the PED. And if they are splitting it, of course it will be messed up. But if you have 56 db signal you should be able to split or atinuate it and solve the problem. But you say that if you remove the splitter it works fine? Becasue each splitter (Depending on quality) should add a 2.5 -3 db drop. One thing you can try in the mean time is a passive inline amplifier (Cable company should provide it free of charge) and it should give you good enough levels for TV and internet.
When the tech came out did he have a cable meter? If he does ask what levels hes getting, and whats the aceptable operating range for your modem. The webpage levels from your providers engineering server can be iffy at best.
PED problems are very hard to fix, and ushally require a construction crew to bring in a new mainline. Which can take months to years depending on the severity of the problem.
Oh and other thing. From my experience, most cable techs are just cable jockeys. Keep him away from your computer.
|
|
| Back to top |
|
|
|
|
|
| Back to top |
|
|
| Page 1 of 1 |
All times are GMT + 1 Hour |
