Dropped a MacBook Pro, now it won't turn on :(
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PumpAction
[Schmadmin]



Posts: 26759

PostPosted: Wed, 1st Nov 2017 15:51    Post subject: Dropped a MacBook Pro, now it won't turn on :(
Hey guys, so I dropped a MacBook Pro (the one that came out just before they added this touchscreen row, 14th generation?) and it fell flat on it's back hinge while the laptop lid was closed. As a result the left corner on the hinge is dented by ~1mm.


Green: general impact area
Red: The area that has a dent

When I opened the lid the system seemed to came back but there was a ton of pixel noise on the screen together with some artifacts. I was able to reboot the system but it would freeze after logon, while the small pixels kept moving and changing colors. Later on the pixels all disappeared but when I put the computer to sleep mode and opened the lid back again, the screen stayed black with the backlight (and apple) being lit. I forced a shutdown of the laptop.

Now every time I try to start the laptop the following happens:
I press the power button, I hear the mac start sound, but neither the apple nor the screen turn on. If I press the caps lock button I can see the green light turning on/off. When I enter the correct password and press enter the backlight turns on (including the apple) but nothing else happens, the screen stays dark apart from the glow of a screen that is on but with no data to display.

I tried resetting some things but pressing P + R + CMD + Apple button (or however this is done), charging the laptop while doing so and similar things to no success. The only thing I achieved was that the startup volume is now super loud.

Help? Is the mainboard fucked?


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Frant
King's Bounty



Posts: 24655
Location: Your Mom
PostPosted: Wed, 1st Nov 2017 16:10    Post subject:
Congrats. Very Happy




j/k

I think it's the screen or cable between board and screen that is fudged or loose.


Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!

"The sky was the color of a TV tuned to a dead station" - Neuromancer
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Morphineus
VIP Member



Posts: 24883
Location: Sweden
PostPosted: Wed, 1st Nov 2017 17:03    Post subject:
Good luck trying to fix that glued on mess. Sad


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Stormwolf




Posts: 23735
Location: Norway
PostPosted: Wed, 1st Nov 2017 18:20    Post subject:
Yeah, i'd bet on some cable being loose as well.
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Cyberia309




Posts: 336

PostPosted: Wed, 1st Nov 2017 20:38    Post subject:
Another thought would be (assuming you don't have applecare and if your laptop is new enough) to see if you could purchase an aftermarket warranty (like squaretrade) and then turn in the damage to the warranty in a week. Depends on if you're bought the laptop within the last year..
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freiwald




Posts: 6968

PostPosted: Wed, 1st Nov 2017 20:39    Post subject:
i would buy a new one
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paxsali
Banned



Posts: 18352

PostPosted: Wed, 1st Nov 2017 20:47    Post subject:
⁢⁢


Last edited by paxsali on Thu, 4th Jul 2024 21:07; edited 1 time in total
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PumpAction
[Schmadmin]



Posts: 26759

PostPosted: Wed, 1st Nov 2017 21:07    Post subject:
As some said, I hope it's just a loose cable. Apple service took 50€ to just check what's wrong with it Neutral Now let's wait for the result.


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Nui
VIP Member



Posts: 5720
Location: in a place with fluffy towels
PostPosted: Wed, 1st Nov 2017 21:13    Post subject:
PumpAction wrote:
Apple service took 50€ to just check what's wrong with it Neutral

Do I sense displeasement with the holy services?
 Spoiler:
 
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highfe




Posts: 1614

PostPosted: Wed, 1st Nov 2017 21:41    Post subject:
PumpAction wrote:
As some said, I hope it's just a loose cable. Apple service took 50€ to just check what's wrong with it Neutral Now let's wait for the result.


Don't worry you only need a new cable for only 200€ Twisted Evil
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Saner




Posts: 6877
Location: Uk
PostPosted: Wed, 1st Nov 2017 21:53    Post subject:
Maybe you're holding it wrong


ragnarus wrote:

I saw things like that in here and in other "woman problems" topics so...... Am I the only one that thinks some authorities needs to be alerted about Saner and him possibly being a rapist and/or kidnapper ?Smile

Saner is not being serious. Unless its the subject of Santa!
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scaramonga




Posts: 9800

PostPosted: Thu, 2nd Nov 2017 01:39    Post subject:
They will charge you for new screen/lid, or, replace with a refurbished product Wink
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