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Cyb3r
Posts: 615
Location: USA
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 Posted: Wed, 19th Aug 2015 17:34 Post subject: dead pixel after 3 days grrrrr |
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got my Asus MG279q 3 days ago boot up the screen today and see one off the pixels just fading out infront off me T.T and it's also in a spot that can't be missed ffs
luckily it's an order from amazon so i'll go and have fun with their customer service T.T
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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| Posted: Wed, 19th Aug 2015 17:37 Post subject: |
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in germany you can return items without any reason within the first 14 if you get them as delivery from internet. belgium any similar laws?
otherwise amazon isnt forced to return it (depens on the failure classification of the device). but amazon never disappointed me, even close before warranty end and product not available through them anymore. just got money back (a friend even returned a partly broken tv and broken laptop two weeks before end of the 2 year warranty. always got his full money back what he paid 2 years ago)
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Cyb3r
Posts: 615
Location: USA
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| Posted: Wed, 19th Aug 2015 17:40 Post subject: |
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sadly i'm not in belgium anymore janz i moved over to the usa 2 weeks + ago tho it's a good thing in it's own way in belgium we aint got amazon (there's ways around it if the seller does ship globally but usually it's a pain)
luckily amazon has a pretty good return policy for 7d and since it happened in the first 3 after delivery i'll prolly get a new one
it's just frustrating since the screen is only 3days old to allready have that bs happen :/
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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JBeckman
VIP Member
Posts: 35015
Location: Sweden
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| Posted: Wed, 19th Aug 2015 17:45 Post subject: |
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I believe some manufacturers also have a dead / stuck pixel policy but unless it's changed since when I read about it the norm then was three pixels and not just one though some few companies did accept replacements even if it was just one pixel that was faulty.
(But yeah if it's only been three days it's definitively going to be possible to have it replaced or refunded.)
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| Posted: Wed, 19th Aug 2015 17:48 Post subject: |
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@jbeckman: as i said its about EN ISO 9241 (international standard)
failure classes 0-4. its how the device is rated. if its class 0 = every pixel error is one error too much. class 1 allows 1 dead pixel, 2 = 2. 3 = 5 and 4 = 50 (always lit pixel). for always dead its the same, except class 3 allows 15 instead of 5. and almost the same ratings for subpixels (which is most likely here the case)
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Cyb3r
Posts: 615
Location: USA
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| Posted: Wed, 19th Aug 2015 18:09 Post subject: |
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yeah it's probably a subpixel still bites when it's the whole channel that stays out instead of just 1 rgb color
atleast amazon has a bloody good return policy the screen is an Asus MG279Q
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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| Posted: Wed, 19th Aug 2015 18:13 Post subject: |
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that thing is failure class 2,but as i said: dont worry, its from amazon. if you bought it a local store you would be most likely fucked
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Cyb3r
Posts: 615
Location: USA
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| Posted: Wed, 19th Aug 2015 18:32 Post subject: |
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yep and i woulda paid about 100$ more for the displaycable (paid 22$ instead of 44) and 540 for the screen instead off 600$
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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| Posted: Wed, 19th Aug 2015 18:36 Post subject: |
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even 22 bucks for a dual link dvi cable is a lot
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Nui
VIP Member
Posts: 5720
Location: in a place with fluffy towels
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Cyb3r
Posts: 615
Location: USA
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| Posted: Wed, 19th Aug 2015 20:01 Post subject: |
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true nui
and janz it's not a dual link dvi cable but a displayport cable usually they're between 40 and 50$
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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| Posted: Wed, 19th Aug 2015 21:06 Post subject: |
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the fuck?... 40-50bucks for a fucking dp cable? you can get 2m cables for ~11 euros from amazon (those amazon basic cables, nice quality though) which is about 12 usd atm
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Cyb3r
Posts: 615
Location: USA
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| Posted: Wed, 19th Aug 2015 22:13 Post subject: |
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eh i got one for 13$ but that's minus the taxes here amazon doesn't display taxes in the usa T.T
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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| Posted: Thu, 20th Aug 2015 16:50 Post subject: |
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I would never buy a monitor from a company other than Samsung or LG.
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| Posted: Thu, 20th Aug 2015 18:07 Post subject: |
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just dont buy cheap shit. the panels do come all from the same source. pixel errors can happen on every device
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Cyb3r
Posts: 615
Location: USA
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| Posted: Fri, 21st Aug 2015 15:22 Post subject: |
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as i said: pixelclass 2. the errors you got are allowed. if the third shows the same pick another model from a different manufacturer. the dells are pretty nice, but fucking expensive
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Cyb3r
Posts: 615
Location: USA
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| Posted: Fri, 21st Aug 2015 23:32 Post subject: |
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i know janz but i've never had it this bad before it's just a joke on a screen that expensive it's the first time in 15years i had dead pixels
and can't really afford sending another back so gonna pick between either both or having no screen for a week and getting another one
not that sending one back would matter since getting one dead pixel is actually lucky with both this and the other 144hz screens
Case: Nanoxia Deep Silence 6 (Black) | MB: Msi X99A Gaming 9 | CPU: i7 5960x
CPU Cooling(temp): Corsair 110i Gtx | PSU: Evga Supernova 1000w | GPU: Gigabyte G1 Gaming 980ti 6gb | RAM: 16gb Ripjaws 4 3200mhz | Screen: Asus MG279Q / LG 23" Ips
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