SCEA is now recognising dead pixels as an 'defect,' contrary to what was reported previously.
However, SCEA suggested you should test the PSP for a week or two and then "If you find the spots are interfering with gameplay/video viewing during this period, we will support the various elements of the PSP warranty." A replacement or repaired PSP will only be given upon further inspection by SCEA and granted the 'defective' mark.
Unhappy customers call Sony's customer service line (1-800-345-7669)
BestBuy tols me they were talking returns for any dead pixels. Said I could even buy it then open it at cust service and return it for another if it had a dead pixel.
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