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 Posted: Tue, 8th Mar 2005 20:06 Post subject: Notebook Backup Crisis! - HELP! |
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I work in a computer store where we sell and upgrade personal computers. Occasionally we get notebooks in but we primarily deal with desktop systems.
A customer of ours brought his notebook in, explaining it was totally infected with viruses and spyware and he wanted the data in 'my documents' backing up, the hard drive formatting and the operating system reloading.
I took his hard drive out of the notebook and put it in a caddy to connect to a desktop computer via USB so I could make duplicates of his data. I have done this before without any problems but on this occasion I was able to view the data on the notebook hard drive but any attempts at copying files failed.
I then decided I would put the hard drive back in the notebook and burn the files to multiple CDRs, however after putting the hard drive back into the notebook and booting into Windows, I was greeted by an ntfs error message. I thought little of it and rebooted only to that after loading, Windows would flash up a BSOD and immediately reboot.
It does this constantly, no matter which boot up option I choose. I then decided to repair the operating system by booting off the CD-ROM but instead of the partition being NTFS, it was displayed as UNKNOWN which leads me to believe the partition is corrupt or the drive is damaged. I dont think it is damaged since it shows up in the BIOS.
What would you do in this situation?
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| Posted: Tue, 8th Mar 2005 20:15 Post subject: |
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what happens if you install windows over the existing windows?
or is it simular to:
"it was displayed as UNKNOWN which leads me to believe the partition is corrupt or the drive is damaged" ?
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| Posted: Tue, 8th Mar 2005 21:26 Post subject: |
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I read your post again, and i think before using Easy Recovery you should boot with Partition Magic first. Maybe PM can fix the partition or it shows the error code. If PM sees the partitions and shows errors numbers like #108 you might be lucky.
After that you can boot with ERD Commander 2005 and "mount" the XP OS on the hd. Now if that works you can copy the data directly to an usb disk or burn it to dvd if the notebook has a writer. I would do these steps first befor e using Easy Recovery because this program can take a while depending on the amount of data and the damage (even up to a few days)
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). After that you can boot the other pc and run easy recovery from ontrack and choose the appropiate method of restoring data again. You may want to use raw recovery if windows doesn't show anything from the drive in explorer.
