Vanishing SATA HD
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Medeiros




Posts: 80

PostPosted: Sat, 19th Jul 2008 13:06    Post subject: Vanishing SATA HD
I'm running Win Vista SP1 and I got 3 SATA HD's.

No fancy raid setup or anything like that, just 1 HD with windows and the other 2 HD's being used for storage.

One of my drive's has the habit of dissappearing, no sign or anything - just vanishes and the only way to restore it is a reboot (2/5ths of the time on reboot it still won't be visible).

I suspected a bad SATA cable so I swapped it for a new one and I also tried another SATA port on the mobo and that hasn't fixed the problem either.

I suspected an HD issue so I ran the Win disk checker as well as the Seagate HD disk checker and both came back fine on the drive.

I'm stumped on this one and could use some assistance. Confused
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AmiKaze




Posts: 215
Location: NL
PostPosted: Sun, 20th Jul 2008 12:11    Post subject:
Hmmmm I did have a drive disappearing problem but with an IDE disk on XP SP2. Unfortunately I haven't solved the problem yet...
The way it happens with me is sometimes when I turn my PC on, one storage disk is not listed. When I reboot the drives there like it's supposed to be.
I must say I haven't really looked into it, so I can't help you. Thought it'd be good to 'share the pain'. Wink


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VGAdeadcafe




Posts: 22230
Location: ★ ಠ_ಠ ★
PostPosted: Sun, 20th Jul 2008 12:16    Post subject:
Maybe it is related to the power supply ?
Maybe the disk doesn't always get the voltage it needs when the mobo boots up ?

Or maybe a newer mobo firmware might help !

It's obviously not a software issue if the drive isn't listed on bootup.
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Phluxed
VIP Member



Posts: 4911
Location: Oakville, Ontario, Canada
PostPosted: Sun, 20th Jul 2008 12:30    Post subject: Re: Vanishing SATA HD
Medeiros wrote:
I'm running Win Vista SP1 and I got 3 SATA HD's.

No fancy raid setup or anything like that, just 1 HD with windows and the other 2 HD's being used for storage.

One of my drive's has the habit of dissappearing, no sign or anything - just vanishes and the only way to restore it is a reboot (2/5ths of the time on reboot it still won't be visible).

I suspected a bad SATA cable so I swapped it for a new one and I also tried another SATA port on the mobo and that hasn't fixed the problem either.

I suspected an HD issue so I ran the Win disk checker as well as the Seagate HD disk checker and both came back fine on the drive.

I'm stumped on this one and could use some assistance. Confused


Are you doing the reboot and checking the BIOS every time? Have you reinstalled windows? Could be a problem with the Windows SATA driver.

If its not listing in the BIOS, its definitely PSU or Mobo issue. Try disconnecting the other storage drive and seeing what happens. If it stops happening, probably PSU


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Medeiros




Posts: 80

PostPosted: Sun, 20th Jul 2008 14:47    Post subject:
Now when I re-read my original post I see I failed to mention something.

I'll boot up the comp and be using the drive in question, I use it to store everything i grab from newsgroups.

So i'll leave it doing it's thing and come check it an hour later and my download is buggered up because the drive all the files were being saved to is gone and only a reboot will restore it from there.

I've tried a few different spots on the mobo for hooking it up, i'll try removing power from the 3rd drive and see how that goes for a while.

In terms of Vista, this install is roughly 2 weeks old.


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Phluxed
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Posts: 4911
Location: Oakville, Ontario, Canada
PostPosted: Sun, 20th Jul 2008 15:31    Post subject:
I still recommend trying everything I suggested. If the drive isn't getting enough power its going to do what its doing.

I'll check back here when I wake up to see the status of the other HD being disconnected.


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$en$i
VIP Member



Posts: 3127

PostPosted: Sun, 20th Jul 2008 15:38    Post subject:
What is your mobo? Maybe try to reinstall your mobo or silicon image (SiI 3114) controller's drivers. Smile
That controller used to be a little bitchy for pass-thru (non-RAID) drives on my old asus A8N-SLI deluxe mobo. If you have enuff space to move its data to another disk temporarily, I would reformat before copying the data back.
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Medeiros




Posts: 80

PostPosted: Sun, 20th Jul 2008 15:57    Post subject:
I got an ASUS K8N-E Deluxe mobo.


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$en$i
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Posts: 3127

PostPosted: Sun, 20th Jul 2008 16:35    Post subject:
Medeiros wrote:
I got an ASUS K8N-E Deluxe mobo.
Try that: http://www.techspot.com/vb/topic19709.html
In the BIOS choose "Internal SATA IDE Interface" instead of "Silicon Image Mode" for SATA.
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Medeiros




Posts: 80

PostPosted: Sun, 20th Jul 2008 17:07    Post subject:
Original Setup:

Silicon Image Mode: SATA Mode
Internal SATA IDE Interface: Enabled
RAID Option ROM: Disabled

I tried disabling Silicon Image Mode but then both drives were not available on boot.
I switched back to original setup and they are both there.

I'm gonna try going with just the 1 HD powered for the time being and see if I can rule out the PSU.
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Medeiros




Posts: 80

PostPosted: Mon, 21st Jul 2008 17:09    Post subject:
Ok, still got 1 drive unplugged and everything is working fine.

If it can remain working for the next 2-3 days then I think i've found my problem.
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Medeiros




Posts: 80

PostPosted: Wed, 23rd Jul 2008 23:29    Post subject:
So today would be day #4 with one of the HD's unplugged and the drive has yet to dissappear.

Seems like what Phluxed was saying about not getting enough power may be the issue.

My new question is what I can do to remedy this?

This setup with the 3 HD's has never been an issue for me for many years.
My PSU is 420w which has always done the trick.

Any suggestions?
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$en$i
VIP Member



Posts: 3127

PostPosted: Thu, 24th Jul 2008 19:16    Post subject:
There you can calculate roundly how much power your current PC needs. Is your PSU an old/generic one, and what are the remaining components (CPU, video card, etc) of your -whole- PC setup? Smile
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CaptainCox
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Posts: 6823
Location: A Swede in Germany (FaM)
PostPosted: Thu, 24th Jul 2008 19:56    Post subject:
@$en$i, cheers for that link. Never seen before, brilliant!


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Medeiros




Posts: 80

PostPosted: Thu, 24th Jul 2008 20:12    Post subject:
From what I can recall:

1x AMD Athlon 64 3200+
1x floppy drive
2x dvd-rw drives
3x sata HD's
1x soundblaster soundcard
1x nVidia 6800gs video card
1x usb wireless nic
1x dlink ethernet nic
2x case fans
1x led case fan
3x 512mb RAM

I'm not at home but ran the rough numbers and it looked like i needed 320w so perhaps I entered the info incorrectly...
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kosmiq




Posts: 2304
Location: Somewhere
PostPosted: Thu, 24th Jul 2008 20:26    Post subject:
What brand is the PSU you got? Could be a shitty one that can't deliver enough over the 12v or something..



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Medeiros




Posts: 80

PostPosted: Thu, 24th Jul 2008 20:39    Post subject:
It's a Raidmax brand PSU which came with the following case:

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CaptainCox
VIP Member



Posts: 6823
Location: A Swede in Germany (FaM)
PostPosted: Thu, 24th Jul 2008 21:15    Post subject:
Hm, I would not put my money on any PSU that came with ANY case...sorry but that's just my opinion (and probably close to the truth).
They will smack any crap in there to push the price up a tad.


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Medeiros




Posts: 80

PostPosted: Thu, 24th Jul 2008 21:48    Post subject:
My only question is could the PSU actually be giving out less juice over time (it's been in use for around 3-4 years)?

I haven't added any new components that run off the PSU in a long time and this only became an issue a few weeks ago.
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Medeiros




Posts: 80

PostPosted: Fri, 25th Jul 2008 01:55    Post subject:
I answered my own question:

"Electrolytic capacitor aging. When used heavily or over an extended period of time (1+ years) a power supply will slowly lose some of its initial wattage capacity. We recommend you add 10-20% if you plan to keep your PSU for more than 1 year, or 20-30% for 24/7 usage and 1+ years."

So I reran the #'s and I came up with 411w (used 30% for Capacitor Aging).

I'm fairly certain at this point it is the PSU so i'll be looking to grab a 465-480w PSU from the store this weekend and give it a try.
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$en$i
VIP Member



Posts: 3127

PostPosted: Fri, 25th Jul 2008 17:20    Post subject:
About cases w/ PSU, yeah most of them will be generic crap; few exceptions like some Antec cases, e.g. NSK6580B-EC, with Seasonic made -branded Antec- PSUs . They are properly done and will be good & reliable for everything else than a bloated/high-end gaming rig. Wink
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Medeiros




Posts: 80

PostPosted: Sun, 27th Jul 2008 19:35    Post subject:
I just picked up a brand new 450w PSU and am about to install it and we'll see how that goes.
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Medeiros




Posts: 80

PostPosted: Thu, 31st Jul 2008 00:49    Post subject:
Drive has not dissappeared since the new PSU has been installed (4 days) so it's safe to say at this point the issue has been resolved.

Thanks to everyone who helped Smile
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Phluxed
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Posts: 4911
Location: Oakville, Ontario, Canada
PostPosted: Thu, 31st Jul 2008 18:16    Post subject:
Hooray, I was right.

Glad to hear its resolved.


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$en$i
VIP Member



Posts: 3127

PostPosted: Fri, 1st Aug 2008 00:37    Post subject:
Phluxed wrote:
Glad to hear its resolved.
Smile
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