I don't even know where to start, I think i'll got to my daily activity 1st, I work in car sales for a well known brand, which has high standards that we should apply - no matter what market we are in.
But, there's the customers, I'm quite patient myself, with a lot of understanding, modest, but I am so tired of their bullshit, that I can't really help it anymore and started to be slightly arrogant and sarcastic when talking with them.
I know, my job is supposed to ass-lick them customers, since they're my bread, but when their butthole si dirty and they also turn their dicks in front of me for a blow job - that's unacceptable. Absolutely tired to be treated like slum, like they are the ultimate form of living and i'm supposed to serve them to death.
For example, you mr dealer boy, are supposed to provide all the necessary information, for me, the ultimate client, to buy your product. Totally agree, spend numerous hours to explain why that's the car he needs, take him to test drives, spend more time to make configurations, offers and what not - just for him to use all information i've given and import the same fucking car from a different country. Just to receive a call afterwards to tell me "don't get mad I bought the car from elsewhere, the maintenance will be done at your dealership anyway" - hey fucktard, i don't earn money from servicing cars, you aren't doing me a favor btw.
So, for some, I pretty much offer, my hard earning skills, for free and it sickens me.
The most frustrating part isn't the fact that I loose the customer in favor of competition, it's for a God damn same car, but cheaper.
Thing is we pretty much smell their intentions, but I can't misbehave, it's against our standards and I also can't turn them down, every customer must be respected and treated right.
Others do bidding with us dealers, luckily we're the biggest group in our country, have 14 dealerships and the prices are the same across the group. Customers send emails to all the dealers, with their wanted configuration, asking for the latest price - annoying as hell.
Spend time doing the offers, submit and no reply, no feedback whatsoever. Have a fucking spine or at least common sense and reply with saying thank you, or tell me if something is wrong.
I couldn't do something like this, I couldn't go somewhere to buy something, take advantage of the information i'm receiving, then just go and buy from somewhere else - do I have too much expectancy in people? are we people downgrading ourselves that much?
I'm a car guy and was super excited when i got this job - work for something you like, for a brand you like - but the customers are from another world and ruin what's supposed to be nice. atm, i'm not very motivated and can't find it anymore, i have lots of training courses, also received my certification and brand recognition, but i can't effing apply the knowledge i've received and i don't want to quit either, because there's a small part of me that feels connected for a reason.
I went to Saturn, looked at the TV I wanted to buy and saw the price tag: 1.400€
A sales person approached me and I told him that I do not require any assistance. He then went on to sell someone a plasma TV as if it was the reincarnation of Jesus, mumbling the most absurd shit possible.
But this is an age old problem, and people love to save money. Sounds like you need a new job tbh. But even then, it can still happen in most lines of work.
If I were in your shoes, I guess the most annoying thing would be that they could probably get the information elsewhere for free anyway.
PumpAction wrote:
Am I a bad person now?
Now? No, you were always a bad person
Spoiler:
Jk
Spoiler:
I meant bad duck
Spoiler:
Not jk
It was a trick question. I left out the part were I drowned the bitch in the jacuzzi
@Danyutz:
I wouldn't have done something like that in the first place. If there is no service involved and I am in a big store, I gladly go online, even in the store to get a second opinion on product quality and customer feedback and also check for better prices. If the price difference isn't too hefty I just buy it in the store.
Ah, I know the feeling too well. Worked in sales for 2 years, I kinda loved doing it tho.
It all felt like acting and you could have fun with people if they deserved to be mocked.
I did have a different style than what most people in sales would call the proper way of dealing with customers. I would never approach anyone unless I could read from their body language they need help (most sales people suck, they really can't read people). I do this because I hate it to death when they come over and bug me with: "do you need help?".
That being said, there were a lot of people you could tell they are not going to buy or never had the intention to buy it from you in the first place. But my advice is (you should have experience by now) play with them if they are of the unfriendly kind.
But the main thing is: see it as acting. Because what you need to provide as a salesman, most people aren't worth of that kind of treatment (if you take it seriously). Don't let it get to you personally, because you won't last long that way.
I think that the definition of a salesman should be updated. It is now very common that people come to a store to ask for information/advice from a salesman and then order a product online, since it's cheaper. And since most salesman do not get comission for giving information to customers, perhaps the commission-based salary system must go? Granted, it's easy to measure employee's performance based on the number of sales, but surely store owners must be aware of what's happening in the market these days. Perhaps the base salary should therefore be increased to compensate for the time spent by an employee on giving advice to customers and there should also be commission for any sales that he or she manages to pull of?
People suck. Thats sadly pretty common.
When I really feel like someone helped me, I do feel inclined to give them my money, or feel bad about not doing so
My problem is what Nalo said. Sometimes I cant tell if a salesmen is just lying to me or doesnt know it any better.
Guys, I'm talking about car sales worth over 50k euro in a showroom, not products in a store. The base of a sale might be the same, but these cars are bought by emotion, not need. You can't expect us to act like the assistant's in stores and tell you guys "i have the same car at home"
Like i said, the frustrating part is the fact that potential customers stand with us at the desk for a couple of hours, get the information they need and import the same car (used) from a different country. Now, tell me if you'd be glad if that happened to you.
@PumpAction you live in a civilized country with educated people, i didn't even expect a different answer.
Last edited by Danyutz on Thu, 15th Jan 2015 11:44; edited 2 times in total
My problem is what Nalo said. Sometimes I cant tell if a salesmen is just lying to me or doesnt know it any better.
Yeah, this is also true. I dont know your experience, but in my country, its generally believed that anyone with a smooth enough talk can be a salesman, while any degree of expertise is not really a must. Employers seem to believe that a couple of hours of training will do the trick, whilst it's almost never the case, since to sell a product you usually need to know as much as possible about it.
While there are a lot of 'cunts' that do the information grabbing... The majority of the people aren't really looking for information, they have the information but want to validate it with a second opinion.
You can still bend those in to a sale. You need to give them options, inform them of other model/brand/options they never considered. But... you always need to sell them something better or something that is more suited for them for that to work. They'll come back and even ask specifically for you if you are not in the business of screwing over people.
On commission, those kind of jobs are a direct no for me. Eventho I was pretty good at sales... but there are always dry patches in all the seasons and the economy isn't that steady either (depending on the goods you sell). So I'll always choose the guaranteed income over a fluctuating one. Easier to manage your life like that and I think it's less corrupting to one's soul if he is not driven by sale numbers.
Danyutz wrote:
Guys, I'm talking about car sales worth over 50k euro in a showroom, not products in a store. The base of a sale might be the same, but these cars are bought by emotion, not need. You can't expect us to act like the assistant's in stores and tell you guys "i have the same car at home"
I very much disagree on that part, a product is a product like anything else and most people don't buy out of need. The value of the product doesn't really matter in those terms.
there are people which buy 10.000+$ stuffs based only of salesman wisdom ? there are people which wake up, say's hey, i need a car, let's talk with that man to buy one with no ideea what to buy ?
when we buyed a car we talked for day's to decide what kind of car. after that we went to toyota, asked for a test drive to see if wife is comfortable driving. she love it, and so we got a toyota aygo . at the best price availible. which was where we went for a test drive.
why do you think that if you give people information's, but you have prices higher than someone else, they will buy for you ? and this times is really easy to check a price country/world wide
hell i would not pay 10$ if i'm not personally convinced that i need that thing. (and not convinced by a salesman). tbh, that was the main reason for purchasing a smartphone. to check stuff if i like something on the go.
and i got one after reading a lot of crap on net, testing one in a store. and yeah, i ordered online, cause i had 10 days to test and return. no salesman would have convinced me otherwise.
Last edited by frogster on Thu, 15th Jan 2015 13:02; edited 2 times in total
@frogster i know that kind of money for a car seems out of this world, but we're not all the same and some people afford it. I don't make prices, our prices are the same with other European countries, the same car, configuration, engine, etc is the same in Germany.
Why would they buy from, let's say me? Because potential customers ain't stupid, they know brand invests money into sales representatives training, specialization, etc so we can provide every bit of information needed - that's why.
Expensive cars is just an example. Why did you bought the Aygo instead of a Citroen C1 or Peugeot 107?
@Morphineus glad you know what's what and I agree on the fact some customers search for 2nd opinion or confirmation.
EDIT: @frogster, i don't search for customers, they come to us.
we choosed toyota because they had a "nice" local service/hq, way diferent vs citroen/peugeot which were like small apartaments with parking space enough for their people (at that time) and based on internet feedbacks about their services and professionalism in our town.
aygo model because we like it more vs yaris. was easy to drive, and looked better from our pov. of course, tehnical details mattered to. but basically we got the one which my wife was comfortable in. (she is the driver, i have eyes problems, so i'm unable to drive. actually, i'm not allowed to drive).
C1/107/Aygo is the same car, different badges, but you bought the car because the showroom gave you a pleasant feeling and Toyota has a better feedback in your town.
You could probably bought a cheaper car, from a different brand, which basically does the same thing, taking you from point A to B, but decided to spend more for your family's comfort, now you understand why rich people pay more for other products?
I went to Saturn, looked at the TV I wanted to buy and saw the price tag: 1.400€
A sales person approached me and I told him that I do not require any assistance. He then went on to sell someone a plasma TV as if it was the reincarnation of Jesus, mumbling the most absurd shit possible.
I went home and ordered from amazon for <900€.
Am I a bad person now?
You are smart. MediaMarkt/Saturn sells 1m of fiber audio cable with 10x margin ... not to mention actual electronics.
Now I feel like an ass. Should've asked the guy 5 gazillion stupid questions to waste his time. Maybe I could've saved that guy the terrible plasma Companies make so much money with cables...
Yeah, and let's not forget the gold-plated 1.5m HDMI cables for $40/35 EUR (150 PLN ) that give you better quality image by a factor of over 9000!
Fucking MediaMarkt, I needed a HDMI-> DVI cable quickly, went to MediaMarkt, noticed the price (60 PLN ), went , then to allegro.pl and got the same cable for 10 PLN, and that included postage.
I did my job training (correct meaning?) in a specalist shop (again, correct meaning? xD) for over 3 years. (mainly selling TVs, DVD-/Bluray-players and receivers)
The prices there were too high for most of the products, compared to online shops. So often i had a hard time to convince customers of how awesome these products are
But luckily most of them probably knew of the higher prices in such a shop. So most of them bought one device from us in the end.
Only very rarely we got people that came to ask many questions and then just go again without buying anything.
Enthoo Evolv ATX TG // Asus Prime x370 // Ryzen 1700 // Gainward GTX 1080 // 16GB DDR4-3200
Urgh, I remember a heated debate about a HDMI cable with the shop owner I used to buy my DJ equipment. Normally a very knowledgeable guy when it came to audio/video equipment, but well we got almost in a shouting contest over that cable.
35€ and he got offended by me asking if he didn't have cheap Asian ones that aren't made for idiots who don't know better. Arguments of digital cable and all the things... he got really pissed at me. I told him: fine wrap everything up except the cable and that I was going to the local PC store for the cable. He was annoyed at me for two months, guess he got over it by me still spending money there and not bringing it up anymore.
(Now in his defence, it was rather new that time)
if i have a choice at almost the same price, i would get gold plated connectors. because gold is inert, and is not getting ... oxidated ? copper oxidate a lot, and nikel after a long time. gold never.
yes media markt, saturn and those shops all have high prices anyway ... especially when it comes to cables.
but i think it's like when ordering a pizza. u will only order something to drink there if u really have to. like 1l coke for 3 euros. that's how they really make money.
everyone who knows what is up will never buy a cable at one of those shops... atleast if it's not that urgent. (rather get amazon prime and wait one day )
cars. What I usually tell people (friends often ask me for advice on cars) is to test drive every possible model (within the range they are looking for) and then compare prices in every possible dealer, going for the cheapest one. Obviously in this process you'd waste a lot of salesperson time... but it's how the "free" market works, if I can get the same product for less, I'd rarely go for the more expensive (exceptions are mostly only dishonest sellers, where I'd only go for a test-drive and nothing else, even if it's cheaper I won't buy there).
Something that also works is going to the place you liked the most (because of the salesperson, or whatever) and say "I have an offer for the same car for X, can you beat that?", if they can, good, if they can't, see ya.
Personally I always know how much I'm willing to pay for a car, because I research everything online before going to a dealership... so when I get there I ask for the price, and then say "well, I'm willing to pay only this much, if you can do that price call me" (it's never an absurd price, but always lower than their offer). One time I had a guy calling me a month later saying "hey, I can do that price now"... to bad I already had another car.
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. at the best price availible. which was where we went for a test drive.
, then to allegro.pl and got the same cable for 10 PLN, and that included postage.
I told him: fine wrap everything up except the cable and that I was going to the local PC store for the cable. He was annoyed at me for two months, guess he got over it by me still spending money there and not bringing it up anymore. 
