Idiots and customer support.
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Rage




Posts: 2757

PostPosted: Sat, 25th Sep 2010 16:30    Post subject: Idiots and customer support.
I wish to complain about the game minesweeper. me and my cool friend were playing one sunny afternoon and found that we had to pick one of two spaces to finish the game. there was no way you could tell which was the mine so we failed!! You advertise this game as a game of "logic" when in fact there is a lot of chance involved which just isn't fair! why make us feel stupid by saying it's all about logic only to let us fall into a depressive hole when luck steals our winning moment. This has deeply effected us emotionally and demand compensation
Many thanks
ANDREW

This is a customer support ticket i got today. Crying or Very sad


Last edited by Rage on Sat, 25th Sep 2010 23:05; edited 1 time in total
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TSR69
Banned



Posts: 14962
Location: Republic of the Seven United Provinces
PostPosted: Sat, 25th Sep 2010 16:37    Post subject:
Laughing Well at least that person has some sense of humour. You should respond with something like this:

Dear Edward,

We feel deeply sorry for your lots and offer our sincere condolences. As compensation we like to offer free brain surgery.

 Spoiler:
 


Formerly known as iconized
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Rage




Posts: 2757

PostPosted: Sat, 25th Sep 2010 16:40    Post subject:
You could do this for a living. =D


Clown Fiesta
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Yuri




Posts: 11000

PostPosted: Sun, 26th Sep 2010 00:12    Post subject:
xTerro wrote:
You could do this for a living. =D


Laughing Laughing Laughing
You work for microsoft tech support?



1 and 2 are still amazing.
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Lutzifer
Modzilla



Posts: 12740
Location: ____________________ **** vegan zombie **** GRRAAIIINNSS _______
PostPosted: Sun, 26th Sep 2010 00:21    Post subject:


tell them that every minesweeper game is modelled after true events in war-zones all around the globe. And that logic also only gets an elite bomb-disposal unit as far as a "cut the left or right wire" decision. Very Happy
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 00:27    Post subject:
btw you guys make jokes, but this is a serious complaint for a VERY serious issue. i almost had a breakdown once because of this shit... seriously... game of skill my ass when theres two EQUALLY likely choices at the end... fuck microsoft and their bullshit Mad


on a lighter note:


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sabin1981
Mostly Cursed



Posts: 87805

PostPosted: Sun, 26th Sep 2010 00:30    Post subject:
"... now, we guess" Laughing
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 00:39    Post subject:
why are you really here....

I want to make this land safe...

WHY ARE YOU HERE SOLDIER

IM HERE BECAUSE IM BOREEEDD

...dont you ever forget that..


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BearishSun




Posts: 4484

PostPosted: Sun, 26th Sep 2010 03:42    Post subject: Re: Idiots and customer support.
xTerro wrote:
I wish to complain about the game minesweeper. me and my cool friend were playing one sunny afternoon and found that we had to pick one of two spaces to finish the game. there was no way you could tell which was the mine so we failed!! You advertise this game as a game of "logic" when in fact there is a lot of chance involved which just isn't fair! why make us feel stupid by saying it's all about logic only to let us fall into a depressive hole when luck steals our winning moment. This has deeply effected us emotionally and demand compensation
Many thanks
ANDREW

This is a customer support ticket i got today. Crying or Very sad


Best thing to do imo. Just accept it that people are freaking idiots and make of it the best you can and don't get bothered by such people as they hurt your mental health(by annoying and stressing you out) more than you can really help them.
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 05:29    Post subject:
OR because your tech support you should do your job and accept peoples legitimate complaints and not be judgemental just because YOU dont think its a problem... just because someone rings up and says their crt monitor isnt working properly, doesnt give you the right to go 'lol n00b get an lcd screen, faggot! *click*'


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BearishSun




Posts: 4484

PostPosted: Sun, 26th Sep 2010 05:33    Post subject:
chiv wrote:
OR because your tech support you should do your job and accept peoples legitimate complaints and not be judgemental just because YOU dont think its a problem... just because someone rings up and says their crt monitor isnt working properly, doesnt give you the right to go 'lol n00b get an lcd screen, faggot! *click*'


Talking for personal experience there are we? Laughing

I understand where you're coming from, but the OP message is just too stupid to consider it anything but idiotic. "deeply effected us emotionally", oh come on.
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 07:16    Post subject:
...i see youve never played an expert level game of minesweeper and been sweating on the last 2 squares with a sub 120 time ticking away...


 Spoiler:
 


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GeordieRacer




Posts: 4008
Location: Leeds, UK
PostPosted: Sun, 26th Sep 2010 10:12    Post subject:
it's obviously a joke, why so serious?
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 10:27    Post subject:
well you got me... i dont think anyone in this thread was being especially serious?


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GeordieRacer




Posts: 4008
Location: Leeds, UK
PostPosted: Sun, 26th Sep 2010 10:53    Post subject:
chiv wrote:
well you got me... i dont think anyone in this thread was being especially serious?


seriously?
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 11:09    Post subject:
who was? i surely wasnt (although minesweeper is an epic game that kicks me in the balls far too often...)


but i should stress to people that luck is actually a valid form of skill, so minesweeper is definately a skill based game Very Happy


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BearishSun




Posts: 4484

PostPosted: Sun, 26th Sep 2010 11:28    Post subject:
My last roommate used to play tons of that stupid game. At one point he played it for six hours straight, only interrupting his games by some solitaire or windows chess. And he was clicking on that field so freaking fast with that mouse, like a machine, it was SO annoying.
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 11:32    Post subject:
yeah i play it a lot too. great game. old school, not this modern derp shit.


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Rage




Posts: 2757

PostPosted: Sun, 26th Sep 2010 11:39    Post subject:
yuri999 wrote:
xTerro wrote:
You could do this for a living. =D


Laughing Laughing Laughing
You work for microsoft tech support?


Nope lol, twit rang up the wrong customer support site.

Nevertheless, i get stuff like this all the time, sad thing is most of them are serious. Laughing
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swingman




Posts: 3602

PostPosted: Sun, 26th Sep 2010 14:44    Post subject:
You guys really shouldn't take this so lightly! People invest precious time playing these games and to have it turn out like this is a real disappointment. How would you like it if your level 80 mage suddenly lost its powers or if Blizzard started giving out epic stuff based on random lottery draw? Not very happy I guess. Just because a game is not heavy on graphics doesn't mean that people don't connect with it. On the contrary, it is the simple things in life that represent something deeper than just what appears on the surface.

I would suggest that you try and empathise with the customer and put yourself in their position. Mention that the makers of the game were aware of the problem and it was being looked into even if isn't true. Lying for a good cause is a good thing. Or you could mention that the element of luck is an unshakeable fact of life. And the game is actually an accurate paradigm representing the dichotomy of luck and skill.

 Spoiler:
 
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Rofl_Mao




Posts: 3187
Location: Nederland
PostPosted: Sun, 26th Sep 2010 14:48    Post subject:
You mean the archaic games that are tucked away somewhere deep in the Start menu? I always thought those games were cheap and pathetic. Interestingly, built-in games are nowhere to be found in OSX Laughing


Lopin18 wrote:
I think you played too much Fallout 3, Pedo Perk acquired. Cool Face
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chiv




Posts: 27530
Location: Behind You...
PostPosted: Sun, 26th Sep 2010 15:10    Post subject:
the fuck do you know about interesting, mac-boy Cool Face


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