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 Posted: Fri, 28th Sep 2012 13:07 Post subject: Virgin Media |
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WOW! The conversation I just had while changing my broadband package. I asked to get rid of my TV and landline phone as I don't need them and don't want them anymore. She first lied to me telling me the broadband on it's own would cost more than £5 of what it is advertised at on their official site. Then she starts telling me how great it could be if kept my phone line, because she could give me the TV for free.  I interrupted her and said that I don't want it, and she tells me to be quiet and listen to what she has to say.  I asked to downgrade my internet speed from 60mb to 30mb and she advised against it, as I am a heavy user and I might get problems with buffering on Youtube and stuff ! She was just really bitchy. No commission for you. haha. I made it very clear (and I was polite) when I first spoke to her that I didn't want the TV or phone line anymore.
Edit: Oh, I forgot, she said they need to collect the TV box. I asked what exactly they need to collect and she said the TV box, the remote and the HDMI cable. I said "HDMI cable?", she said yes, it is an HDMI box and it should of come with a cable. I said, no, I had my own HDMI cables, and she said in a funny tone "right, ok then". Fucking bitch thought I was lying.
Ryzen 5 5600, ASUS ROG STRIX B550-F GAMING WIFI II, Corsair Vengeance RGB RT 32GB 3600MHz C16, MSI RTX 5070 Ti Ventus 3X OC , Corsair RMx Series RM750x. AOC AGON AG324UX - 4K 144Hz 1ms
Last edited by Newty182 on Fri, 28th Sep 2012 13:13; edited 1 time in total
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| Posted: Fri, 28th Sep 2012 13:15 Post subject: |
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I'm hoping they send me a survey, like they usually do after speaking to them, so I can send them my thoughts on their bad service.
Ryzen 5 5600, ASUS ROG STRIX B550-F GAMING WIFI II, Corsair Vengeance RGB RT 32GB 3600MHz C16, MSI RTX 5070 Ti Ventus 3X OC , Corsair RMx Series RM750x. AOC AGON AG324UX - 4K 144Hz 1ms
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Airbag
Posts: 643
Location: The Netherlands
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| Posted: Fri, 28th Sep 2012 14:06 Post subject: |
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VM are shite. I would have gone with sky but the building we moved into is all wired for VM.
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| Posted: Fri, 28th Sep 2012 14:25 Post subject: |
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| Posted: Sat, 29th Sep 2012 14:51 Post subject: |
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I wouldnt mind paying the bit extra for a better service.
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| Posted: Sat, 29th Sep 2012 18:03 Post subject: |
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cant you do those deals over the net?
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RSI name: ctulu
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miragui
Posts: 313
Location: Venezuela
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Doh!
Posts: 1361
Location: Wellhigh DK
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| Posted: Sun, 30th Sep 2012 04:31 Post subject: Re: Virgin Media |
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| Newty182 wrote: | WOW! The conversation I just had while changing my broadband package. I asked to get rid of my TV and landline phone as I don't need them and don't want them anymore. She first lied to me telling me the broadband on it's own would cost more than £5 of what it is advertised at on their official site. Then she starts telling me how great it could be if kept my phone line, because she could give me the TV for free. I interrupted her and said that I don't want it, and she tells me to be quiet and listen to what she has to say. I asked to downgrade my internet speed from 60mb to 30mb and she advised against it, as I am a heavy user and I might get problems with buffering on Youtube and stuff ! She was just really bitchy. No commission for you. haha. I made it very clear (and I was polite) when I first spoke to her that I didn't want the TV or phone line anymore.
Edit: Oh, I forgot, she said they need to collect the TV box. I asked what exactly they need to collect and she said the TV box, the remote and the HDMI cable. I said "HDMI cable?", she said yes, it is an HDMI box and it should of come with a cable. I said, no, I had my own HDMI cables, and she said in a funny tone "right, ok then". Fucking bitch thought I was lying. |
Hehe some years ago I was a salescoach at a big internet firm and I would sit and listen to calls from the sales- and customer service department. There was this one girl that half the time, if the customer was just mildly annoyed, go in crazy mode and have loud arguments with the customers about the smallest things. It was normal she would cry in anger atleast once a week - and to my best of knowledge she stills works there.
Funny thing is - the company had fired all the good old customer supporters and just replace them with teens, that then had to mainly sell stuff - so the customer support part was nearly just for show. When they had problems, it was often the customer service person just ended up hanging up and then the customer with the problems had to phone back to a new person etc.
But dont blame the people on the phone, blame the company for hiring them.
Good customer service people really should be paid big money - instead it is the scum of the earth that gets employed there on minimum wages.
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Airbag
Posts: 643
Location: The Netherlands
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| Posted: Sun, 30th Sep 2012 04:54 Post subject: |
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^ semi-truth.
Same happened where I worked. Experienced people who actually helped customers and knew what they were doing, who helped others that just started there were often fired and replaced with people fresh out of training. I hope I managed to teach them some things before I left, but definitely not as much as the others would've been able to. Now that everyone I knew doesn't work there anymore, the newbies are supposed to teach the newer-newbies.. Can only end well.
They are also meant to offer upgrades to every customer calling in like you mentioned. That's at technical support, mind you. People who don't have internet/tv/phone at the moment. Needless to say, they are not all that interested .
Personally, I never even asked the question. Got a lot of flak for practically never making sales, and for taking too long with my calls. But the customers at least were positive, which is what I thought was more important.
Eventually I left on my own accord, when they upped their game by having obligatory status-conversations with auditors who listen to your calls and tell you what you already know but don't care about.
I said semi-truth, because I didn't consider myself to be scum of the earth  . I liked keeping my agreements with customers, call them back when I tell them I will, stuff like that. Not everyone did.. "sure, I'll just reset this and call you back" .. *press reset* .. *accept next call and never look back*. Tho they did pay me minimum wage.
At least I know what ISP I'll never join. Though I'm sure its almost the same everywhere..
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| Posted: Sun, 30th Sep 2012 12:51 Post subject: |
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Why are they called "Virgin"?
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| Posted: Mon, 1st Oct 2012 20:46 Post subject: |
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Virgin Money, Virgin Media, Virgin Megastores, Virgin Atlantic.
All these virgins and the customers are getting screwed!
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| Posted: Tue, 2nd Oct 2012 13:28 Post subject: |
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They always call you back with offers. They just try to screw you when you're on the phone to them the 1st time.
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Werelds
Special Little Man
Posts: 15098
Location: 0100111001001100
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| Posted: Tue, 2nd Oct 2012 13:36 Post subject: |
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| Airbag wrote: | | At least I know what ISP I'll never join. Though I'm sure its almost the same everywhere.. |
That wouldn't happen to be KPN, would it? They're the only ones I've had to deal with that pretty much did everything you and Doh! described. Ziggo haven't called even once with any of this horseshit and the one time we had a serious outage in the last 3 years, there were two engineers working on it a few hours later. Need to note that we can't get anything besides KPN and Ziggo down here though, so perhaps UPC, Tiscali etc. are just as bad.
KPN, never again. They can come with their Fiber here, unless they offer it for free I still don't want it after what they pulled; and I'll keep the damn Ziggo line anyway.
From what I hear, VM are much the same; on the other hand, proper broadband coverage is shit in the UK anyway. I've got a friend who lives up near the Scottish border, all he can get is an "up to 20 Mbps" connection and he's happy if he gets to 4 
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| Posted: Tue, 2nd Oct 2012 13:54 Post subject: |
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| Lutzifer wrote: | | and yes, mine is only average |
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| Posted: Tue, 2nd Oct 2012 16:01 Post subject: |
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have virgins 100mb connection
pain in the ass company to deal with but i cant argue with the rest of the service
cockcockcockcockcockcockcockcockcockcockcockcock
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| Posted: Tue, 2nd Oct 2012 18:19 Post subject: |
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| Posted: Tue, 2nd Oct 2012 20:10 Post subject: |
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Maybe it is 12 I forget, anyway at the end of the contract call them back and threaten to leave again and they will give you the same or better deal again.
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the horror. Here I only get a shitty 4mb with the emphasis on shitty I would love to have 60mb.
So they are giving this deal to everyone then.. Now I don't feel special. 
