Aargh, RMA sucks
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Frant
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PostPosted: Fri, 17th Sep 2010 16:40    Post subject: Aargh, RMA sucks
So my 1+ month old Western Digital Caviar Black 1TB drive is failing!




Quote:
NOTE : your hard disk has 78 reallocated sectors. Hard disks do have spare sectors (usually from 256 up to 1024) used to replace bad ones. This remapping operation is transparent to the end user. Anyway, this can lead to degradated performances (because remapped sectors are in different places of the disk than the original ones and the head needs additional moving). If reallocated sectors grow over time, you might encounter some serious troubles. A backup of the most important data is suggested anyway.

NOTE : your hard disk has 124 pending sectors (this value is very large and your hard disk should be replaced). Those are sectors that couldn't be properly read and that the hard disk logic is waiting for a write operation to try to remap to a spare sector (if available). According to the Reallocated Sector Count attribute, your hard disk seems to have available spare sectors. A simple disk surface scan won't be enough to force the remap operation. You need a read/write surface scan to remap the sector. The best option should be a tool that knows about what should be read from that sector so that it has some option to apply the best fix to the missing data.

The overall fitness for this drive is 70%.


Tried creating an advance RMA, ie. they ship a new drive in advance of me sending my faulty one, to give me time to move/backup the data. However, that option didn't work since I use an e-card service (mastercard) and it doesn't support that particular adress authentication system WD use.

So I have to use the standard RMA by shipping my drive, then waiting for a new drive to arrive. And I don't have enough space to backup all data on. I'll have to spend the weekend messing about. System partition is on my 1TB as well. GaH!

And the drive is little over a month old. Crap!!!!


Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!

"The sky was the color of a TV tuned to a dead station" - Neuromancer
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Mortibus




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PostPosted: Fri, 17th Sep 2010 22:29    Post subject:
by purchasing the wd u should've known the outcome, it's like shooting yourself in the foot in the middle of a desert rly
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sabin1981
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PostPosted: Fri, 17th Sep 2010 22:34    Post subject:
Actually, that's Maxtor. WD have got a pretty damned good rep lately, it's rare to see them fail.
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Mortibus




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PostPosted: Fri, 17th Sep 2010 23:22    Post subject:
maxtor is no more, it's seagate now
i'll never trust anything than sammies, cool and quiet
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sabin1981
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PostPosted: Fri, 17th Sep 2010 23:24    Post subject:
They're still branded as Maxtor, sir. It doesn't matter who the company is owned by, they are still branded as Maxtor drives and they are still every bit as shitty as they always were. You're right though; I'm a Sammy boy through and through, love my Sammy drives, but I also love my 1TB WD Caviar "Black Edition" - as it spanks the ever-loving shit out of my Sammy F1 on performance.
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Mortibus




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PostPosted: Fri, 17th Sep 2010 23:29    Post subject:
when it goes in to performance vs trust in hdd world i always go with trust, those ms access time or extra 20mb/s i really couldn't care less, i'm not in a rush Very Happy
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tonizito
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PostPosted: Fri, 17th Sep 2010 23:30    Post subject:
No problems whatsoever with both my Seagate drives so far. Wink


boundle (thoughts on cracking AITD) wrote:
i guess thouth if without a legit key the installation was rolling back we are all fucking then
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Frant
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PostPosted: Sat, 18th Sep 2010 06:38    Post subject:
I have two older Seagates running as well (250+350). Still, shipping a drive is such a bloody nuisance.


Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!

"The sky was the color of a TV tuned to a dead station" - Neuromancer
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SpykeZ




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PostPosted: Sat, 18th Sep 2010 07:48    Post subject:
I love when a piece of hardware fails everyone just flat out calls the company a piece of shit.

I've had bad luck with seagate and maxtor. Only 1 western digital has failed on me and that was after a year or so. I have like 10 of them in my house no younger than 2 years. I even have an IDE WD that's still running that's from before SATA ever was popular

I know people who have had seagate last forever and there western digitals just no luck.

Maxtor...I dunno anyone who's had luck with them period lol.

It's technology, failures happen, doesn't matter who the company is, theres things called bad batches, get over it.

And to frant, just an odd suggestion but have you tried running the HD without smart enabled? I know TONS of people who were about to RMA drives cause they were fucking up and I've had em disable SMART and everything returned to normal. Not sure what it is about it but for some people that shit just doesn't roll right. Like me for instance, almost RMA'd an HD before I knew the issue, buddy told me about it, turned it off, this was a year and a half ago, HD is still running like new.


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Werelds
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PostPosted: Sat, 18th Sep 2010 10:43    Post subject:
Yeah you really can't just say "WD is shit" or "Samsung is the best". My Spinpoint F1 500GB has degraded faster than my WD Caviar SE16 320 has; former is just over 2 years old (purchased 20-08-0Cool, the other is just over 5 years old. The WD beats the F1 on every aspect (better sequential and random speeds) except access times.

Bad drives happen. I for example have had terrible experiences with Hitachi lately; had two drives give up within a year of purchasing. I've also got a couple IDE Hitachi drives in PC's that are still in use, both drives are well over 5 years old. Heck, in my grandfather's PC I have a 40GB Maxtor drive, which I'm pretty sure is close to a decade old, and that still works fine.
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tonizito
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PostPosted: Sat, 18th Sep 2010 10:53    Post subject:
pwerelds wrote:
I've also got a couple IDE Hitachi drives in PC's that are still in use, both drives are well over 5 years old.
Have one of those around here still kicking.
Way back when I bought that computer (6 years ago) I thought that there was something wrong with the drive, because every now and then it lets out a weird buzz.
Never had any problem with it besides that.
It's also coupled with a 20GB IDE Samsung HDD which boasts UDMA6 but never quite behaved like one (performance wise).


boundle (thoughts on cracking AITD) wrote:
i guess thouth if without a legit key the installation was rolling back we are all fucking then
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sabin1981
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PostPosted: Sat, 18th Sep 2010 12:11    Post subject:
SpykeZ wrote:

Maxtor...I dunno anyone who's had luck with them period lol.

It's technology, failures happen, doesn't matter who the company is, theres things called bad batches, get over it.


Blah blah blah. "Bad batch" my arse. I've had seven Maxtor HDDs and each and every one of them has failed within 3 years .. catastrophic failures. Two of them just wiped themselves for no apparent reason; went to bed and they were full of data, woke up and they were completely blank. No bad sectors, no issues, just BLANK.

So yeah, Maxtor are fucking shit and I challenge you to prove me wrong Cool Face Every single person I know of who has used a Maxtor has had it die. Period lol.
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Werelds
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PostPosted: Sat, 18th Sep 2010 12:26    Post subject:
sabin1981 wrote:
went to bed and they were full of data, woke up and they were completely blank. No bad sectors, no issues, just BLANK.

That is impressive, because that is physically impossible if the system was turned off, unless you had some bigass magnet lying next to it :E

It may have APPEARED empty due to a fucked up file table, but it definitely wasn't, that's just not possible Smile

Edit: oh and to prove you wrong, I can probably find the invoice for that 40GB Maxtor drive Wink
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sabin1981
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PostPosted: Sat, 18th Sep 2010 12:29    Post subject:
System was on when I went to bed, I was seeding torrents, woke up and the machine was off. I turned it on and both Maxtor HDDs were BLANK. I'm telling you; they were BLANK. No bytes used. I lost my entire GoodROM full sets of every known dump (aside from MAME) and all my PSX RPG ISOs too. I ran numerous "data recovery" tools and they didn't find a single file, not even any broken or damaged files ... it was if the drives were factory fresh.

So I'm sorry, I don't care what you think is impossible - I saw it happen. Twice.
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Werelds
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PostPosted: Sat, 18th Sep 2010 13:20    Post subject:
That honestly cannot be the drives themselves, that's just physically impossible, really - you can present your situation as 'proof' as much as you like, but all it proves is that something happened. It's much more likely caused in software, it being Windows, a driver or perhaps even the BIOS, but there is just no way a drive wipes itself. The tools you used must've really sucked balls, because to properly wipe a hard drive you have to either completely overwrite every single bit from beginning to end (preferably several times - very lengthy process), or putting it into a ridiculously powerful magnetic field (which no normal person has access to). You do know that deleting a file doesn't really delete it right? Formatted as NTFS by any chance? The MFT used to have a tendency to be wiped on some controllers with NTFS drives.

I don't "think" this is impossible, it just physically is. Look it up on the web if you will, but what you're describing sounds more like the MFT being wiped and your tools failing to ignore it when looking for the files; or your torrent software thought it would be funny to overwrite it all several times. It honestly, really is just physically impossible, would be like me saying an LP record was wiped because the first groove was made into a continuous loop. The rest of the track is fine, the needle just can't get there because it's stuck in that loop.

Anyway, point is, you can't judge any drive based on who it's from. I've had drives from every brand over the past 15 years, and there's not a single brand that has had 0 failures with me; only exception being Quantum, who sadly stopped making hard drives Sad
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sabin1981
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PostPosted: Sat, 18th Sep 2010 13:38    Post subject:
Please stop treating me like an infant and condescending to me. I'm not the general internet muppet who doesn't know what he's talking about, or the stereotypical "Geek Squad" customer.

I know what happened and I know what the results were because I was there when it happened. The only thing I don't know is how or why.
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Mortibus




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PostPosted: Sat, 18th Sep 2010 13:41    Post subject:
i had also once my 80 gb maxtor wiped himself out, at that time i thought i was attacked or something Razz

btw i have 2 320gb sata2 maxtors/seagates 1 works perfectly well sort of, another won't start from first time, i have to unplug replug sata power connector couple of times, sometimes even more for him to start, but it's stable when it works
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FastMemFirst




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PostPosted: Sat, 18th Sep 2010 13:55    Post subject:
OMG OMG A HDD BRAND WAR THREAD!!11 Wehres my camerrara?? Sabin is involved call teh ghostbusters!!1
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Werelds
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PostPosted: Sat, 18th Sep 2010 14:00    Post subject:
sabin1981 wrote:
Please stop treating me like an infant and condescending to me. I'm not the general internet muppet who doesn't know what he's talking about, or the stereotypical "Geek Squad" customer.

I know what happened and I know what the results were because I was there when it happened. The only thing I don't know is how or why.

I'm sorry if I came across as condescending, really wasn't my intention Smile

All I'm saying is that if you had looked at an even lower level, your data would've been fine; I've had similar stuff happening a couple of years ago on an IDE drive (Hitachi) formatted as NTFS, and funnily enough I got around it using ancient software booting off a floppy. Better yet, the software in question came from Quantum, was called Quantum DiskPro or something like that (still got the floppy somewhere just in case). It appeared empty, I also tried some utilities from within Windows and nothing worked until that magical floppy.

It's just that the way you make it come across is that all Maxtor drives are shit, which they are not, and that magical wipes can happen, which they can not. There's always some software issue behind it; hardware failures almost always result in the drive being completely unusable to begin with.
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Mortibus




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PostPosted: Sat, 18th Sep 2010 14:13    Post subject:
FastMemFirst wrote:
OMG OMG A HDD BRAND WAR THREAD!!11 Wehres my camerrara?? Sabin is involved call teh ghostbusters!!1


Laughing
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sabin1981
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PostPosted: Sat, 18th Sep 2010 14:17    Post subject:
All I'm saying is the HDD was almost full with usable data, no issues whatsoever. I went to bed with the machine still running, I woke up with it turned off. I powered on and the drive was completely blank - so I ran a NUMBER of recovery suites (which you can write off as shit all you want, you're still wrong) and it didn't even show DAMAGED files, let alone recoverable ones. Every single byte was free. I lamented the loss of years of ROM set collections, then carried on using the drive as normal. Eight months ago it did the same fucking thing; woke up with the drive completely blank.

It's now in the bin.

There's no brand war here. I'm just sticking by my statement that Maxtor are nothing but shite and you can all insult me as much as you want, I couldn't give a rat's arse. So go ahead, start with the juvenile insults people.
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Mortibus




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PostPosted: Sat, 18th Sep 2010 14:24    Post subject:
u take inet way too serious pal Smug
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Werelds
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PostPosted: Sat, 18th Sep 2010 14:48    Post subject:
@FastMemFirst
Hardly a brand war Razz
And while it may seem Sabin and I are out to get eachother, this might just be the first point where we really disagree, because I'm pretty sure that on most other hardware related subjects in this forum we've agreed so far

@sabin1981
Just out of curiosity, when were those drives manufactured? Because maybe I should mention I haven't had a Maxtor drive myself since that 40GB one, so I haven't owned one since they were bought by Seagate
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sabin1981
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PostPosted: Sat, 18th Sep 2010 14:58    Post subject:
pwerelds wrote:
@FastMemFirst
Hardly a brand war Razz
And while it may seem Sabin and I are out to get eachother, this might just be the first point where we really disagree, because I'm pretty sure that on most other hardware related subjects in this forum we've agreed so far


+1 We're generally in agreement when it comes to hardware and software.

Quote:

@sabin1981
Just out of curiosity, when were those drives manufactured? Because maybe I should mention I haven't had a Maxtor drive myself since that 40GB one, so I haven't owned one since they were bought by Seagate


One was a 160GB (the one that died twice) and another recent one, which was a purely mechanical failure (horrible clicking and clunking sound that eventually just refused to POST with) was a 200GB. I've got a 250GB one still in my machine, but nothing on there that I can't afford to lose. As for the manufacture date, I'd say the 160 was about 4 years old. Maybe.
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SpykeZ




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PostPosted: Sat, 18th Sep 2010 20:05    Post subject:
sabin1981 wrote:
SpykeZ wrote:

Maxtor...I dunno anyone who's had luck with them period lol.

It's technology, failures happen, doesn't matter who the company is, theres things called bad batches, get over it.


Blah blah blah. "Bad batch" my arse. I've had seven Maxtor HDDs and each and every one of them has failed within 3 years .. catastrophic failures. Two of them just wiped themselves for no apparent reason; went to bed and they were full of data, woke up and they were completely blank. No bad sectors, no issues, just BLANK.

So yeah, Maxtor are fucking shit and I challenge you to prove me wrong Cool Face Every single person I know of who has used a Maxtor has had it die. Period lol.


I think you read my post wrong sir. lol, I was stating maxtor sucks in a way that I don't know anyone who's had luck with em.


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Frant
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PostPosted: Sat, 18th Sep 2010 21:24    Post subject:
SpykeZ wrote:
I love when a piece of hardware fails everyone just flat out calls the company a piece of shit.

I've had bad luck with seagate and maxtor. Only 1 western digital has failed on me and that was after a year or so. I have like 10 of them in my house no younger than 2 years. I even have an IDE WD that's still running that's from before SATA ever was popular

I know people who have had seagate last forever and there western digitals just no luck.

Maxtor...I dunno anyone who's had luck with them period lol.

It's technology, failures happen, doesn't matter who the company is, theres things called bad batches, get over it.

And to frant, just an odd suggestion but have you tried running the HD without smart enabled? I know TONS of people who were about to RMA drives cause they were fucking up and I've had em disable SMART and everything returned to normal. Not sure what it is about it but for some people that shit just doesn't roll right. Like me for instance, almost RMA'd an HD before I knew the issue, buddy told me about it, turned it off, this was a year and a half ago, HD is still running like new.


I'll remember that when I receive my new drive. This one has too many remapped sectors and pending sectors affecting performance or sending my drive into self-repair mode during boot at which point it take 15 minutes to get to the desktop. I just don't trust it any more.

And I've had drives from all major manufacturers fail (maxtor, seagate, WD, samsung). It's not a brand thing, it's simply a question about getting a good one or a bad one.


Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!

"The sky was the color of a TV tuned to a dead station" - Neuromancer
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timechange01
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PostPosted: Wed, 22nd Sep 2010 07:56    Post subject:
Maxtor drives were the bomb. Used my 80gb maxtor drive from 2001 to 2009 without any problems



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Frant
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PostPosted: Wed, 13th Oct 2010 16:14    Post subject:
Damn Western Digital, they're slower than a dead snail. I shipped the drive a day after creating the RMA. YESTERDAY they changed status to "Received". Almost a month from them receiving it to getting to it and entering it into their systems. I did get an e-mail a couple of days after I shipped it saying: "We have received shipment with RMA#blabla this particular date. It usually takes 7-9 banking days to process the drive and reflect it in the system". 7-9 banking days my ass.


Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!

"The sky was the color of a TV tuned to a dead station" - Neuromancer
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SpykeZ




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PostPosted: Wed, 13th Oct 2010 21:23    Post subject:
you know they have a system where they put a hold on your credit card or whatever then send you the HD, then you send your bad one back, once they get the failed HD they put the funds back in your account


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todd72173




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PostPosted: Wed, 13th Oct 2010 23:08    Post subject:
Shipping system for WD works great! I always give them a MC/VISA/or American Express. They ship a new one (refurbed) within days to me. Then I have 30 days to ship the defective one back.

**My last drive is a Samsung F3 1TB. Fastest and works greatl. My other 4 HD's are all WD's though. So, my two favorite brands are Samsung and WD. Samsung has the edge though.


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