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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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 Posted: Sun, 27th Jul 2008 03:45 Post subject: Fuck Technical Support |
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So yesterday, I got a new videogame for my PS3 right. I leave my computer idle and the monitor goes to sleep. I finish playing and go to go on my computer. I cant bring my comp outta sleep mode. So I turn it off completly and then I turn it on again. I get some weird welcome to windows screen and then a black screen. So I turn it off it again. Then I turn it on, everything seems normal but it takes like 5 minutes to get to my desktop. And when I get there I get a warning from windows saying something in windows couldnt initialize.
And my internet wont connect. So I try and diagnose the problem and i find out that the DCHP client wont run and wont repair itself.
So naturally, I phone my isp for help. Long story short they couldnt help me because they can only check the status of the modem. So they put me through to a 'senior' tech. He boils the problem down to 2 possibilities, the network cord or my pc.
So I continued trying to fix it and called back and talked to a reg tech. The fuckin idiot keeps telling me all he can do is check to see if my modem is online. I said of course it is, my upstairs computer is online and on the internet (guest computer). So I know its not my isp but my computer. I ask the idiot the theorize what could cause my dchp client to stop working and how I could fix it. Like an automiton he keeps repeating "Sir, calm down, all I can do is check the modem". I swear at him quite a bit and hang up.
Then I figured it must be something I downloaded recently. A virus or something. Ran a few scans, turned up no virus but something was still blocking my dchp still. So I start burning stuff I need to keep off my computer cause Im gunna do a format.
Anyway, I phoned back and talked to the head of tech services. Not only did I get the 2 guys I talked with in alot of trouble. They said they would pick up my internet bill this month as I had such problems that should have been resolved by them lol
Goes to show you if you bitch enough, good things can come of it. So my july internet bill is free 
Anyway, the problem was something was blocking my DCHP client and after I formatted, everything was fine.
/end rant
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Sun, 27th Jul 2008 04:01 Post subject: Re: Fuck Technical Support |
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| SycoShaman wrote: | So yesterday, I got a new videogame for my PS3 right. I leave my computer idle and the monitor goes to sleep. I finish playing and go to go on my computer. I cant bring my comp outta sleep mode. So I turn it off completly and then I turn it on again. I get some weird welcome to windows screen and then a black screen. So I turn it off it again. Then I turn it on, everything seems normal but it takes like 5 minutes to get to my desktop. And when I get there I get a warning from windows saying something in windows couldnt initialize.
And my internet wont connect. So I try and diagnose the problem and i find out that the DCHP client wont run and wont repair itself.
So naturally, I phone my isp for help. Long story short they couldnt help me because they can only check the status of the modem. So they put me through to a 'senior' tech. He boils the problem down to 2 possibilities, the network cord or my pc.
So I continued trying to fix it and called back and talked to a reg tech. The fuckin idiot keeps telling me all he can do is check to see if my modem is online. I said of course it is, my upstairs computer is online and on the internet (guest computer). So I know its not my isp but my computer. I ask the idiot the theorize what could cause my dchp client to stop working and how I could fix it. Like an automiton he keeps repeating "Sir, calm down, all I can do is check the modem". I swear at him quite a bit and hang up.
Then I figured it must be something I downloaded recently. A virus or something. Ran a few scans, turned up no virus but something was still blocking my dchp still. So I start burning stuff I need to keep off my computer cause Im gunna do a format.
Anyway, I phoned back and talked to the head of tech services. Not only did I get the 2 guys I talked with in alot of trouble. They said they would pick up my internet bill this month as I had such problems that should have been resolved by them lol
Goes to show you if you bitch enough, good things can come of it. So my july internet bill is free
Anyway, the problem was something was blocking my DCHP client and after I formatted, everything was fine.
/end rant |
I work in tech support man, and I'm one of those senior techs you talk to (not an ISP though) and yea your internet may be free for a month, but I guarantee someone left a black mark on your file. One of these days I'm going to write my confessions of a tech support rep (there are lots out there). We leave notes for other techs to read and we leave both the good and bad kind. I've worked in a couple different business and its always the same.
We're people too, and we don't enjoy the disrespect. On the other hand, if you're courteous and understanding, especially in a trying situation, you're more likely to get preferred treatment. I have a friend who works for an ISP (probably yours seeing as you're in TO) and he monitors network traffic. He can see all the notes about peoples accounts for referring back to ongoing issues or whatever. I wouldn't recommend going over your bandwidth limit, because there probably won't be any headroom. I interviewed at cogeco a while ago and turned down the position because the customer base is downright rude, as is for most ISPs. When you call you think you'll be xferred to india or whatever, and if you are, you're pissed, and if you're not, you expect the fluently english person whos sitting there, probably struggling with bills, family problems, school, whatever, to give a shit if your internet isn't working for a couple hours, and its by fault of something completely out of your control.
As for those guys that got in trouble? They're perfectly fine. Most trouble you get into is the call sent to you in your email, with it reviewed and probably a talking to, or a very nice meeting where you end up joking about the client.
Pissing off people who serve you will always bite you in the ass, like being a dick to a waiter.
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 04:05 Post subject: |
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I was nice the first few times. But after the 4th phone call, my patience wears thin.
And my account isnt black marked or whatever.
Cause I phoned in to buy some more chans (later that nite) for my cable and was talking to the customer service guy and he started asking me about the tech problems and i told him and he even said their tech support is horrible.
He checked my account and there's nothing wrong with it. And since its under a person's name who's been with my cable company since the 70's, my account is grandfathered and Im a vip customer. So sorry to tell ya, no black mark or anything like that on mine. If they lost my account, they'd lose a whole heap of business.
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Sun, 27th Jul 2008 04:14 Post subject: |
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| SycoShaman wrote: | I was nice the first few times. But after the 4th phone call, my patience wears thin.
And my account isnt black marked or whatever.
Cause I phoned in to buy some more chans (later that nite) for my cable and was talking to the customer service guy and he started asking me about the tech problems and i told him and he even said their tech support is horrible.
He checked my account and there's nothing wrong with it. And since its under a person's name who's been with my cable company since the 70's, my account is grandfathered and Im a vip customer. So sorry to tell ya, no black mark or anything like that on mine. If they lost my account, they'd lose a whole heap of business. |
Tell yourself whatever you need to to get through the night. Trust me, accounts that are 10+ years old here are black marked.
Of COURSE someone asked you about the tech problems from customer service, they clean up the bad attitudes or poor tech services of us techs. That's their job, and when I have to read about a client bitching about one of my fellow reps or my self, trust me, the support starts going in the toilet.
You think whatever you want man, if it helps you, you can call and ask and they won't say shit, its the nature of the business. You think when a waiter spits in your food (hypothetically of course) he doesn't come out and provide service with a smile.
I work in the industry, and have friends working for the company you subscribe to, and you're telling ME how it is? |
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 04:27 Post subject: |
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| Phluxed wrote: | | SycoShaman wrote: | I was nice the first few times. But after the 4th phone call, my patience wears thin.
And my account isnt black marked or whatever.
Cause I phoned in to buy some more chans (later that nite) for my cable and was talking to the customer service guy and he started asking me about the tech problems and i told him and he even said their tech support is horrible.
He checked my account and there's nothing wrong with it. And since its under a person's name who's been with my cable company since the 70's, my account is grandfathered and Im a vip customer. So sorry to tell ya, no black mark or anything like that on mine. If they lost my account, they'd lose a whole heap of business. |
Tell yourself whatever you need to to get through the night. Trust me, accounts that are 10+ years old here are black marked.
Of COURSE someone asked you about the tech problems from customer service, they clean up the bad attitudes or poor tech services of us techs. That's their job, and when I have to read about a client bitching about one of my fellow reps or my self, trust me, the support starts going in the toilet.
You think whatever you want man, if it helps you, you can call and ask and they won't say shit, its the nature of the business. You think when a waiter spits in your food (hypothetically of course) he doesn't come out and provide service with a smile.
I work in the industry, and have friends working for the company you subscribe to, and you're telling ME how it is? |
Ok then, Im gunna call right now and find out. And legally, they have to tell me
EDIT
So I called and I talked the manager of customer support and the manager of technical support. My account HAS NOT been 'black listed' nor was there even a notation of what transgressed. The employee in question was a new guy and was repermanded as like i said, this account is under someone else's name and has been with them for over 20 years.
Both the manager of the tech support and customer support assured me the only way an account is 'marked', 'black listed' etc is if you dont pay your bill and such. And my service level will remain the same as its always been. They explained that they get hundreds of calls a day from angry customers and if they did what you say they do, they would be outta business
So im sorry phlux, your wrong. But if it helps you to sleep through nite thinking your right, then by all means, believe what you will.
Personally, I'll take the word of 2 managers at my isp over the word of a kid.
Maybe at your small company they have policies like that, but not with mine. Like i said, both managers went through my account and there was not notations or anything like that about me being pissed of or rude, there was nothing of the sort. And they garunteed me that my level of service will not drop or be fucked in anyway.
I know your trying to stick up for you fellow tech support guys, but still, telling me what did is just in bad taste. Maybe things work that way at your company but not at the one i deal with. And like i said, I have the personal assurance of 2 managers. Both of whom gave me their direct phone numbers (to their office i assume). So if I do see any shit with my service, to call them and they will take care of it.
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| Posted: Sun, 27th Jul 2008 05:57 Post subject: |
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LOL what can they possibility do with these black marks? I do know they keep record of people being rude or not to prepare the next person to talk to them for someone going to be rude but thats about it. My mother in law works for a telecommunications company that had a contract from HP and other major businesses so I know all about how the little system works.
I've had to call my ISP dozens of times and every single time but once it was on their end. Your little "preferred treatment" is also bullshit as what are they going to do extra to actually help? I've always been nice to these people even though 90% of them are as dumb as a rock while the other 10% make me question if there really is a god and if he blessed me with connecting me with someone who isn't half retarded or from India. In fact my mother in law fits into this. When I first met her she gloated that she knew allot about computers because of her job and when I started a discussion she ended up looking at me blankly and admitted she didn't even know what a gigabyte on a harddrive is.
I've also had to call Microsoft in the past and the things these people tell you to do is just makes you want to strangle them. I'm not even talking about the ones from India either although I have had ones from India make sounds like "uh" and then hang up on me instead of even trying to answer my question.
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 06:06 Post subject: |
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| NuclearShadow wrote: | LOL what can they possibility do with these black marks? I do know they keep record of people being rude or not to prepare the next person to talk to them for someone going to be rude but thats about it. My mother in law works for a telecommunications company that had a contract from HP and other major businesses so I know all about how the little system works.
I've had to call my ISP dozens of times and every single time but once it was on their end. Your little "preferred treatment" is also bullshit as what are they going to do extra to actually help? I've always been nice to these people even though 90% of them are as dumb as a rock while the other 10% make me question if there really is a god and if he blessed me with connecting me with someone who isn't half retarded or from India. In fact my mother in law fits into this. When I first met her she gloated that she knew allot about computers because of her job and when I started a discussion she ended up looking at me blankly and admitted she didn't even know what a gigabyte on a harddrive is.
I've also had to call Microsoft in the past and the things these people tell you to do is just makes you want to strangle them. I'm not even talking about the ones from India either although I have had ones from India make sounds like "uh" and then hang up on me instead of even trying to answer my question. |
hahaha 
I hear ya man.
Last nite, after all the tech calls and not being able to go on the internet. I phoned customer service for cable and wanted to find out if they offered the american Sci Fi channel. The first guy I got was obviously from india and I had to spell Sci Fi for him and explain to him that its short form for Science Fiction. And he's like "there is no such channel, science ficition is only in books". So I asked to be transfered to someone else and i got a canadian dude who spoke clear english and I asked the same question and he said they currently dont carry that channel but they do take requests from customers. Every month they look into adding new channels and apparently, a bunch of people have called in about the american Sci Fi chan so he added my name to the list of people wanting access to the channel.
It kills me. You'd think these people, whether they are customer service, technicians etc should be required to have a firm grasp of the english language. I told the customer service guy about the other guy who I could barely understand and he gave me a list of names of ppl. So whenever I call in to customer service, I asked for one of them and they are Canadian/American and speak fluent and clear english.
And as for preferential treatment, by that i mean, when I call, my call is auto rooted to the head of the line so I never have to wait for the next available agent you know? thats what I meant by that
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Sun, 27th Jul 2008 06:30 Post subject: |
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| SycoShaman wrote: | | Phluxed wrote: | | SycoShaman wrote: | I was nice the first few times. But after the 4th phone call, my patience wears thin.
And my account isnt black marked or whatever.
Cause I phoned in to buy some more chans (later that nite) for my cable and was talking to the customer service guy and he started asking me about the tech problems and i told him and he even said their tech support is horrible.
He checked my account and there's nothing wrong with it. And since its under a person's name who's been with my cable company since the 70's, my account is grandfathered and Im a vip customer. So sorry to tell ya, no black mark or anything like that on mine. If they lost my account, they'd lose a whole heap of business. |
Tell yourself whatever you need to to get through the night. Trust me, accounts that are 10+ years old here are black marked.
Of COURSE someone asked you about the tech problems from customer service, they clean up the bad attitudes or poor tech services of us techs. That's their job, and when I have to read about a client bitching about one of my fellow reps or my self, trust me, the support starts going in the toilet.
You think whatever you want man, if it helps you, you can call and ask and they won't say shit, its the nature of the business. You think when a waiter spits in your food (hypothetically of course) he doesn't come out and provide service with a smile.
I work in the industry, and have friends working for the company you subscribe to, and you're telling ME how it is? |
Ok then, Im gunna call right now and find out. And legally, they have to tell me
EDIT
So I called and I talked the manager of customer support and the manager of technical support. My account HAS NOT been 'black listed' nor was there even a notation of what transgressed. The employee in question was a new guy and was repermanded as like i said, this account is under someone else's name and has been with them for over 20 years.
Both the manager of the tech support and customer support assured me the only way an account is 'marked', 'black listed' etc is if you dont pay your bill and such. And my service level will remain the same as its always been. They explained that they get hundreds of calls a day from angry customers and if they did what you say they do, they would be outta business
So im sorry phlux, your wrong. But if it helps you to sleep through nite thinking your right, then by all means, believe what you will.
Personally, I'll take the word of 2 managers at my isp over the word of a kid.
Maybe at your small company they have policies like that, but not with mine. Like i said, both managers went through my account and there was not notations or anything like that about me being pissed of or rude, there was nothing of the sort. And they garunteed me that my level of service will not drop or be fucked in anyway.
I know your trying to stick up for you fellow tech support guys, but still, telling me what did is just in bad taste. Maybe things work that way at your company but not at the one i deal with. And like i said, I have the personal assurance of 2 managers. Both of whom gave me their direct phone numbers (to their office i assume). So if I do see any shit with my service, to call them and they will take care of it. |
1) I'm not a kid.
2) I'm at a national company, with hundreds of employees, and I am just under our manager in terms of seniority for our department (Frankly, I won't tell you as I don't want you ratting me out, because you seem like the type)
3) I've worked at several companies, all have been like this. Co-workers can also be friends, and people who call in and bitch get talked about. A lot.
4) Managers aren't going to tell you shit. Legally obliged to inform you of delinquency, but internal company records are not revealed without a subpoena. You are naive for thinking otherwise.
Here are some examples of what I mean of confessions. It's all true. You're being fed a plate full of bullshit.
http://www.associatedcontent.com/article/547755/confessions_of_a_tech_support_rep.html?cat=59
http://michigantelephone.wordpress.com/2008/03/13/the-consumerist-7-confessions-of-a-verizon-dsl-tech-support-rep/
http://www.cnn.com/2003/TECH/ptech/08/08/confessions.tech/index.html
You seem to have a real problem with me, but here's a tip, from a kid to a big, mature, all-seeing, wise, knowhowtheworldworks grown up (and if you can't tell, I'm really tired of being called a kid by you, who seems to have the mental capacity of a 12 year old, the maturity of a 5 year old and the human decency of a hillbilly; I'll gladly take a ban for saying that), stop projecting an inferiority complex unto me for whatever reason, and please don't take it out on other techs either.
As I said, I've worked in a few of these environments, and I hope your shit eating grin glistens as they walk away with the platter from which you just feasted.
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| Posted: Sun, 27th Jul 2008 08:36 Post subject: |
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Your ISP does computer tech support? Mine doesn’t. It does connection issue only, webspace and email. If you are really nice to them and if they have time Ino calls in the que) they might help you do your Router or might troubleshoot a slow computer.
Every account has a notes section to it where the rep has to say what they did. If someone swears at them they almost have to make a note of it because they have to cover their own back because you will prob call back and complain. In no way whatsoever will any rep EVER TELL you there is such a note on your account. They don’t release that info without a court order. They are trained not too. The rep is also trained to agree with you because in customer service the customer is always right. It is a placating technique.
They are also have “save teams” or specialists (fancy word) to the public that have to try to save you from leaving at least 3 times. They offer incentives to stay and even use a certain type of language to make you feel special. It is their role to beg and then the customer feels that they have been vindicated so they calm down and stay. No one gets special treatment. They just make you think they do.
If you have gone over your bandwidth this month or the last and if for some reason you have not been automat. flagged the rep can manually flag your account. What this means is that when the bandwidths are printed out next your account will be one on them. What ends up happening is that if the rep starts to repeat himself he starts clicking around on your account at things out of curiosity and boredom. Then he will open your bandwidth and being pissed he will flag it. If you were really nice to him he wouldn’t feel the need to be an asshole we hope.
Also one it is a sad fact that them losing you as a customer is no sweat of their back. It is only one account and it won’t make or break them. A big account for them is like the hospitals or school board, companies. Never a single user account.
What does being a vip customer get you? We don’t have that at mine.
Last edited by pistolshrimp on Sun, 27th Jul 2008 09:19; edited 1 time in total
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Sun, 27th Jul 2008 09:00 Post subject: |
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Before I post some more information in regardless to pistols post, I'd like to apologize for my previous post. Part of it was completely out of line. I sort of take people insulting colleagues (in a way) of mine very seriously. People in service type industries get treated like shit, and it really bothers me when they get treated with disrespect. No excuses though, I wigged out and really hate the 'kid' comments.
I'd also like to point out in one of those articles, they specifically say if you're talking to a supervisor, you're really not. You're probably just talking to an experienced rep. As well, there will NOT be any managers, real ones, in on weekends. When you become management, it's a different ballgame.
As for everything else pistol said, its pretty much bang on.
I know that Rogers doesn't really do PC support out of the box, but the Tier 2 guys do (that's my title as well, except I do it for the PCs, not the ISP). They only do it to pacify upset customers because we're generally not as busy as Tier 1 techs handling the queue. They've got basic computer training (as a tier 1 would have basic modem training at an ISP).
And again, as I've stated earlier, there's a big difference between some sort of delinquency they must tell you about and internal company records. There is only certain information you as a customer are by law entitled to, and an upset tech who's already had a bad day changing your salutation line from "Mr" to "This customer is rude" isn't something they generally will tell you.
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| Posted: Sun, 27th Jul 2008 09:29 Post subject: |
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One of the comments I read once had to do with the customers voice. He sounded exactly like a girl. Note was "CX sounds like woman, cx is male." These are the things that they wouldn't want to be sharing.
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| Posted: Sun, 27th Jul 2008 10:05 Post subject: |
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Quite frankly I don't give a shit if they are having a bad day. They are there to do their job. Theres no justification to treat the people you serve poorly or not fix their problem because they are either rude or because the tech support is having a bad day.
I can only imagine the chaos that would ensue if people acted like pissy little bitches. Could you imagine a cop deciding not to respond to a call because hes having a bad day or because someone hurt their feelings by calling them a pig earlier that day? Boy I would have loved to just pull that one off while I was in the army... "Sarge I don't feel like shooting today because my feelings were hurt earlier and to ease my stress I think I'll take it out on the detainees." Yeah I don't think that would fly to well nor would it be wise even if I could have done such.
You think the shit your called and the shit thats said to you and your colleagues is bad? You have no idea. But I NEVER ever sacrificed my quality of work because of other people's comments. Your there to do a job and if you can't handle it then find something else. No one forced you into your line of work.
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 17:14 Post subject: |
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Sorry if I pissed you off Phlux. I wasnt trying to. I apologize.
You may be right and I guess we will see. If I see my service dimished then i guess your right. But I hardly think my account has been black listed. And as if you say, they lied to me, all phone calls are recorded so then I might take legal action. I have the time and I know a few lawyers so it wouldnt be a problem.
But like i said, sorry man. I didnt mean to offend you. Its just frustrating when your talking to someone for the 4th time asking them just theorize as to why your having a problem (in my case my DCHP client wasnt connecting) and the idiot keeps saying that all he can do is check the modem. I can fuckin check the modem, its not hard at all you know?
Anyway, sorry dude  Btw, I dont have anything against you
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| Posted: Sun, 27th Jul 2008 18:54 Post subject: |
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syco
I don’t think you have to worry about diminished service at all. Large scale companies don’t operate that way. There is no magic button that they can press to lets say slow down your connection or to increase your down time outta spite. There is nothing wrong with your account, but if you swear at them there is prob. a note (not a real obvious black mark) in your account history that said you swore or were abusive. That is so common in customer service tech job’s that the next rep who works on your account will prob. not take it into consideration and do his or her job to the best they can. If you were really nice and calm they might even be surprised if they read the notes and think that they were doing some great job because you liked them.
Oh that channel request list does nothing 90% of the time. It is a quick and efficient way to stop the customer from complaining which speeds up your call time. It works like a charm. I have used it. You would put that in the notes as well. If the customer inquires at a later date, guess what? It is in the notes so the reps looks for it and they will say “yes sir, we have that request, it was for the sci-fi american channel right?” Then they will compliment your request. “That is a great channel, lots ask for it. Thank you for taking the interest to let us know about it. blah blah blah. The the once mad customer is now a happy camper with an inflated ego and they want to talk to a supervisor to say what a great job you did.
Your isp is a sister company of mine.
An Indian call centre for US/Canadian cable is retarded because they have never even been exposed to the product.
That usually isn’t how the que (sp) works in regards to jumping line. You call in and your phone number you are calling on usually pulls up your account. If you are calling from your non-home phone then the rep has to search your account manually. The only customers I have ever heard of jumping que would be new business accounts. The calls get sorted by the "press this for tech support", or "press this for cus. serv" each little area will have it's own wait time. Usually if you "not an existing customer" calls take priority. I think it depends on the company but I think they have their own separate que and can't jump within the que.
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 19:24 Post subject: |
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Well, they are always adding new channels and the manager said a few american chans are in talks with them and if things are successful, they may be added within the next month or 2.
She could have bullshitted me but I dunno. I dont see why they would
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Sun, 27th Jul 2008 21:21 Post subject: |
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Yeah, thats why I dont work with people, hence Im a tradesman. You might say "dont tradesmen work with ppl". Some do, but some are like myself. I get a list of things that need to be built, I have my material brought to my work area (which is nice and big) and I work alone. I dont ask for help, I dont chit chat like the others do etc. The only person I talk to at my work is my boss and thats only when its a must like when he's giving me my list and a timeframe for the things to be completed.
I only hang out with ppl I like and who dont cause me stress. Hence ive cut the number of friends i have. All my friends that are still stuck gang banging and husslin and shit, I dont talk to anymore (no need really, I dont do drugs anymore either).
Not including my girlfriend, I have only 2 friends. One of them is like my brother and he's still into drugs and shit but me and him are friends for life. The other, lives in Vancouver. Where, once I get back to work for a few months, im going to be moving in with. He lives on Hastings (DTES) and I dont want to live in the ghetto. So Im gunna go out there with a few grand, have enough to live off for 3 or 4 months, get a nice place for him and me and find some work. As I understand it, fitter/welders are in high demand in alberta and BC. What i make here can be double if I lived out there. Not to mention Im fuckin sick of this area. The GTA has to many bad memories for me. So Im gunna move out west and see how things go. If it does work, I'll probably move back here for a bit and then move to the US. I was thinking Florida. But thats thinking to far ahead. Right now Im working on getting back to work so i can move out west.
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| Posted: Sun, 27th Jul 2008 23:13 Post subject: |
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But Syco, the ISP don't have nothing to do with your PC, software/hardware etc.
Their responsibility ends by the modem and that's it, and you pay only for this service.
If you have problems with your PC (services, NIC, browser etc) you have to call Microsoft or the technical support from your hardware vendor and they should solve the problem
with the DHCP service.
And this tech guys are humans too and have their own problems but I don't care, they should just do their work like I am when our clients are calling to solve their problems.
Maybe this was your problem: http://support.microsoft.com/?kbid=811259
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| Posted: Mon, 28th Jul 2008 05:12 Post subject: |
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SycoShaman
I always had such huge respect for the tradesman. Often misunderstood.
My dad was a trademan, an industrial heavy industrial machine engineer. He helped built heavy industrial equip hands on, he did drafting as such and then fucked around with the parts to make sure they worked. He was such a hard worker. When I took drafting in grade 8 it was a small unit. I knew things because of him, I got a 'D' because I didn't know where to start on the page, I was so scared of making a mistake. He broke my nose because he got so angry. He didn't mean too, he just lost his temper. Lots of kids have such things happen to them. Male and female. But hey, apparently I was priveliged.
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Mon, 28th Jul 2008 09:28 Post subject: |
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| pistolshrimp wrote: | SycoShaman
I always had such huge respect for the tradesman. Often misunderstood.
My dad was a trademan, an industrial heavy industrial machine engineer. He helped built heavy industrial equip hands on, he did drafting as such and then fucked around with the parts to make sure they worked. He was such a hard worker. When I took drafting in grade 8 it was a small unit. I knew things because of him, I got a 'D' because I didn't know where to start on the page, I was so scared of making a mistake. He broke my nose because he got so angry. He didn't mean too, he just lost his temper. Lots of kids have such things happen to them. Male and female. But hey, apparently I was priveliged. |
Its been said for years now, tradesmen are the people raking in the dough right now. The average salary of say a heavy industrial machine engineer is going up whereas a computer programmer is going down. That'll probably change, but itll be 50 years from now when it does.
I'm aiming for the middle ground. The arts are always somewhere in the middle if you exclude hollywood |
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SycoShaman
VIP Master Jedi
Posts: 24468
Location: Toronto, Canada
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| Posted: Mon, 28th Jul 2008 11:39 Post subject: |
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@scarface
It wasnt a pc problem, it was an internet connectivity problem, which I believe falls under their area.
@Pistol
Thats not cool. I mean, I got smacked around too when i was a kid, but its still not cool. Male of female. The only thing it taught me was how to take punches. The beatings stopped tho when I was 15 and broke my dad's jaw with a swift heel kick
@Phlux
Actually, in Ontario, in the Industrial Manufactoring industry has taken a huge hit. Because of our high dollar, less US companies are out sourcing their jobs to canadian companies. Good places for the trades are in Alberta or BC. Or if you go further east like Newfoundland etc
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| Posted: Mon, 28th Jul 2008 12:00 Post subject: |
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You said that the DHCP service wont start so it's a PC problem, it's not a shame if they don't know how to repair this kind of problems (services, bugs etc) but if they don't know how to configure the PC to connect to the internet then it's a ignominy.
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Phluxed
VIP Member
Posts: 4911
Location: Oakville, Ontario, Canada
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| Posted: Mon, 28th Jul 2008 12:18 Post subject: |
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| SycoShaman wrote: | @scarface
It wasnt a pc problem, it was an internet connectivity problem, which I believe falls under their area.
@Pistol
Thats not cool. I mean, I got smacked around too when i was a kid, but its still not cool. Male of female. The only thing it taught me was how to take punches. The beatings stopped tho when I was 15 and broke my dad's jaw with a swift heel kick
@Phlux
Actually, in Ontario, in the Industrial Manufactoring industry has taken a huge hit. Because of our high dollar, less US companies are out sourcing their jobs to canadian companies. Good places for the trades are in Alberta or BC. Or if you go further east like Newfoundland etc |
I was using it as an example. Call centers also took a huge hit with outsourcing and things of that nature. My friend makes 2k/week doing construction in northern BC/AB/SK. Its crazy. |
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