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 Posted: Mon, 4th Jan 2021 11:57 Post subject: PC randomly restarts |
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I would really appreciate your help in debugging an issue I'm having.
I've upgraded my PC about 2 months ago (specs below) and everything was fine. I've checked my system with benchmarks, stressed the hell out of it, played RDR2 and Cyberpunk on high settings as much as I could and there was no issue.
About a week ago, I started getting random restarts while gaming. It first started happening while playing Yakuza, so I suspected something maybe with my PSU (As I saw the load was 330 watt) but then it started happening in less demanding games, like Suzerain and happened once when I was just browsing. Just started restarting out of nowhere.
I ran memtest for several hours and there was no errors found. I've checked PSU cables and everything seems legit. I would really appreciate some help, if you might have any ideas what might it be.
My specs:
X570 Gigabyte Aorus Ultimate
AMD Ryzen 5900x
AORUS GeForce RTX™ 3080 XTREME 10G
G.Skill 16GB (2 x 8GB) Trident Z New Series 3600MHZ
Antec HCP Platinum 850w
Thank you
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| Posted: Mon, 4th Jan 2021 12:15 Post subject: |
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Any useful messages shown in Event Viewer at the time of each reboot?
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| Posted: Mon, 4th Jan 2021 12:26 Post subject: |
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Are you overclocking your PC?...If so, try just putting one stick of ram on slot A1 and do a memtest there for one loop. If no errors then try A2, then B1, then B2.
It happened to me that when enabling XMP on my old Z170 mobo for the 2nd 3rd time it killed slots A1 and A2 of my mobo, causing the PC to not load at all, while just using B1 or B2 nothing bad happened.
ASUS X570 TUF GAMING PLUS, 32GB DDR4@2666 ,RYZEN 5800X3D (NO OC),GIGABYTE RTX 4070 Super GAMING OC, Western Digital Blue 4TB 5400RPM + SAMSUNG 860 EVO 500+1TB GB SSDs , OEM SATA DVD 22xNoctua NH-D15 Chromax Black, BenQ XL2420T Case: Be Quiet! DARK BASE PRO 901. PSU CORSAIR RM1200 SHIFT
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| Posted: Mon, 4th Jan 2021 12:33 Post subject: |
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New AGESAs are finnicky. Try upgrading or downgrading bioses and/or try running memory at stock (no XMP)
Actually I would try the latter first. And if that works hope AMD fixes those issues in the future.
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HIz
Posts: 2187
Location: Wrong_Timeline
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| Posted: Mon, 4th Jan 2021 14:43 Post subject: |
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try underclocking/volting the card, see what happens,
turn of your cpu boost, see what happens
anything to avoid power spikes that would push ur possibly failing or fake values psu to the brink
did u run DDU when u upgraded ? start safe mode and run DDU and reinstall drivers
also try a mobo biosflash, sometimes bioses corrupt on its own and u can just reflash same version over it to fix it
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| Posted: Mon, 4th Jan 2021 16:41 Post subject: |
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Restarts? BSOD? or just power cycle?
If BSOD, does it write a dump file to system32?
If Power cycle:
Memtest=leave it overnight, at least like 12 hours or so.
Do you have IGP? if yes try removing vid card and run on IGP for a week.
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Frant
King's Bounty
Posts: 24591
Location: Your Mom
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| Posted: Mon, 4th Jan 2021 17:46 Post subject: |
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The thing about random restarts is that they tend to be ridiculously annoying and difficult to track down (ie. time consuming) since it could be pretty much any single component (or software/OS for that matter that have installed a service).
The most common way is to run your PC completely barebones, ie. disconnect EVERYTHING that isn't necessary to boot up the PC; all drives except your system drive, all RAM-sticks except one, using the IGP if you've got one in your CPU, disconnect all non-essential USB stuff etc.. You basically want to run it with PSU - motherboard - CPU - system drive - single RAM stick - mouse/keyboard - monitor.
If that is stable for several days (ie. many hours) you start to add more pieces of hardware and run for a while until your fairly certain it's stable OR you experience the random restart issue which tells you what to investigate, for instance RAM may be unstable with your particular motherboard/CPU/BIOS (or a combination of those).
It's tedious and you won't be able to enjoy your new system for a while. Personally I would check the trace logs, event viewer, SysInternals Process Monitor that can record real time data that you can then search for specific events etc. etc. but you do need some know-how and experience with that.
Did you do something to your PC or OS right before the restarts began, like upgrading the BIOS, overclock components or change settings in BIOS etc.?
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!
"The sky was the color of a TV tuned to a dead station" - Neuromancer
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| Posted: Mon, 4th Jan 2021 18:47 Post subject: |
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| 4treyu wrote: | | Any useful messages shown in Event Viewer at the time of each reboot? |
| Ampee wrote: | Restarts? BSOD? or just power cycle?
If BSOD, does it write a dump file to system32?
If Power cycle:
Memtest=leave it overnight, at least like 12 hours or so.
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I didn't see any BSODs, and I have unchecked the auto-restart, and even after that nothing in Minidump folder. I didn't check the Event Viewer, so I'll do that next time.
| DV2 wrote: | Are you overclocking your PC?...If so, try just putting one stick of ram on slot A1 and do a memtest there for one loop. If no errors then try A2, then B1, then B2.
It happened to me that when enabling XMP on my old Z170 mobo for the 2nd 3rd time it killed slots A1 and A2 of my mobo, causing the PC to not load at all, while just using B1 or B2 nothing bad happened. |
Not overclocking anything except XMP on memory. I'll start with removing XMP, and if restarts still persist I'll try removing 1 stick.
| Amadeus wrote: | New AGESAs are finnicky. Try upgrading or downgrading bioses and/or try running memory at stock (no XMP)
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I flashed a new BIOS when I got the PC, and since it started only last week I ruled it out.
| PickupArtist wrote: | try underclocking/volting the card, see what happens,
turn of your cpu boost, see what happens
anything to avoid power spikes that would push ur possibly failing or fake values psu to the brink
did u run DDU when u upgraded ? start safe mode and run DDU and reinstall drivers
also try a mobo biosflash, sometimes bioses corrupt on its own and u can just reflash same version over it to fix it |
Mmm I think I've upgraded Nvidia drivers last week. That's a good idea, I'll use DDU and reinstall maybe an older driver.
| Frant wrote: | The thing about random restarts is that they tend to be ridiculously annoying and difficult to track down (ie. time consuming) since it could be pretty much any single component (or software/OS for that matter that have installed a service).
The most common way is to run your PC completely barebones, ie. disconnect EVERYTHING that isn't necessary to boot up the PC; all drives except your system drive, all RAM-sticks except one, using the IGP if you've got one in your CPU, disconnect all non-essential USB stuff etc.. You basically want to run it with PSU - motherboard - CPU - system drive - single RAM stick - mouse/keyboard - monitor.
If that is stable for several days (ie. many hours) you start to add more pieces of hardware and run for a while until your fairly certain it's stable OR you experience the random restart issue which tells you what to investigate, for instance RAM may be unstable with your particular motherboard/CPU/BIOS (or a combination of those).
It's tedious and you won't be able to enjoy your new system for a while. Personally I would check the trace logs, event viewer, SysInternals Process Monitor that can record real time data that you can then search for specific events etc. etc. but you do need some know-how and experience with that.
Did you do something to your PC or OS right before the restarts began, like upgrading the BIOS, overclock components or change settings in BIOS etc.? |
I think it's the worst problem to debug. There are so many possibilities and components that can be the root of the problem. I'll start with the simple things above, and if nothing helps I'll start picking the PC apart and going to barebones as some of you suggested.
Thank you for your help! Really appreciate it.
Will post back with an update.
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| Posted: Mon, 4th Jan 2021 19:38 Post subject: |
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ddu is crap said noone ever ...
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| Posted: Mon, 4th Jan 2021 23:54 Post subject: |
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Check out Overclock.net forums, your not the only one, and it seems related to the Zen3 series mostly, more so with Gigabyte x570 boards and any 5xxx cpu. That's why I'm holding off for the new Dark Hero board, which is designed for Zen3, to see if it fairs better with these chips, before I take the plunge.
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tonizito
VIP Member
Posts: 51322
Location: Portugal, the shithole of Europe.
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| Posted: Tue, 5th Jan 2021 00:21 Post subject: |
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My $0.02, but also what I'd do right out of the bat: got to the nearest computer store/big retailer that sells computer shit and buy another PSU. Doesn't need to be top notch, just buy something that you know that will handle your system and start there. Just keep the receipts, box, etc etc so you can just return it at the store.
THEN, if that does not solve it, move on to the annoying step by step, ram stick by ram stick multi-hour RAM testing and shit.
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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| Posted: Tue, 5th Jan 2021 00:22 Post subject: |
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| PickupArtist wrote: | | ddu is crap said noone ever ... |
Only boomers still use DDU
And people who don't understand modern driver architecture
Maybe I'd recommend it if you use old hardware with weird drivers, any creative products and maybe AMD gpus
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| Posted: Tue, 5th Jan 2021 02:55 Post subject: |
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| Amadeus wrote: | | PickupArtist wrote: | | ddu is crap said noone ever ... |
Only boomers still use DDU
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Correct. I do  , and still strip the drivers sets before install also, and not once had a Nvidia driver problem 
DDU will fuck you up if you install the Bloato Shiito first, aka GBloatO ExperienceO, ShadowPlayBloatO, HDDriverOSoundO, OptimisO, and /or anything DCH etc. If the piss ain't installed beforehand, then DDU will do its job afterhand
I honestly don't know how folk can sleep at night with that shit running on their systems?, but this has nothing to do with that. It's to do with Zen3 and motherboard compatibility, so many having this problem now.
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| Posted: Fri, 8th Jan 2021 17:42 Post subject: |
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I've tried everything you guys suggested and more, and no luck.
But then I decided to replace my PSU to GPU cables and it worked. One cable was faulty. Thank you for all your help!
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Frant
King's Bounty
Posts: 24591
Location: Your Mom
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| Posted: Fri, 8th Jan 2021 18:01 Post subject: |
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Wow, that would definitely be at the bottom of the list of possible culprits if I was having that issue. But yeah, it can literally be anything, for instance something that intermittently puts power stability out of spec (like power dips/spikes/ripples from faulty cables etc.).
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!
"The sky was the color of a TV tuned to a dead station" - Neuromancer
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| Posted: Fri, 8th Jan 2021 18:54 Post subject: |
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i thinki i hear jay2cents talk about this before that u have to be very specific with the two cables u connect to the gpu these days, worst case u connect it losely and it sparks each time and it starts melting the plastic and u never notice till its to late
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tonizito
VIP Member
Posts: 51322
Location: Portugal, the shithole of Europe.
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| Posted: Fri, 8th Jan 2021 20:02 Post subject: |
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| Clevesa wrote: | I've tried everything you guys suggested and more, and no luck.
But then I decided to replace my PSU to GPU cables and it worked. One cable was faulty. Thank you for all your help! |
Modular PSU? And did you just switch the cables around or completely replaced it?
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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| Posted: Sat, 9th Jan 2021 16:52 Post subject: |
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| tonizito wrote: | | Clevesa wrote: | I've tried everything you guys suggested and more, and no luck.
But then I decided to replace my PSU to GPU cables and it worked. One cable was faulty. Thank you for all your help! |
Modular PSU? And did you just switch the cables around or completely replaced it? |
Yeah, I have a modular PSU. I was using a single cable that had two (6+2) connectors and I had to twist them a bit when I first installed the 3080 to make them connect. I guess I did some damage. I replaced it with 2 separate cables on two different rails and that seems to have solved the problem.
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tonizito
VIP Member
Posts: 51322
Location: Portugal, the shithole of Europe.
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| Posted: Sat, 9th Jan 2021 16:58 Post subject: |
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| Clevesa wrote: | | Yeah, I have a modular PSU. I was using a single cable that had two (6+2) connectors and I had to twist them a bit when I first installed the 3080 to make them connect. I guess I did some damage. I replaced it with 2 separate cables on two different rails and that seems to have solved the problem. |
There you go, and the twisting part probably didn't had much to do with it, you should always use 2 separate cables. Lessons learned
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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