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 Posted: Mon, 13th Jan 2014 22:50 Post subject: Why EA sucks dicks. |
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"Thanks for contacting EA Customer Experience, an advisor will respond within 14 days."
Thats why.
Clown Fiesta
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LeoNatan
☢ NFOHump Despot ☢
Posts: 73224
Location: Ramat HaSharon, Israel 🇮🇱
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| Posted: Mon, 13th Jan 2014 22:55 Post subject: |
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| Guy_Incognito wrote: | You bought a game from EA  |
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| Posted: Mon, 13th Jan 2014 23:05 Post subject: |
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Last edited by Interinactive on Tue, 5th Oct 2021 02:38; edited 1 time in total
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RatKing
Posts: 1212
Location: Nondescript cave in the land of the polar bears, Finland
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| Posted: Mon, 13th Jan 2014 23:05 Post subject: |
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You make the bed you lie in.
Or in this case a bathtub filled with rusty nails.
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ixigia
[Moderator] Consigliere
Posts: 65086
Location: Italy
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| Posted: Mon, 13th Jan 2014 23:29 Post subject: |
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I've been through all this with my BF4 pre-order that was greyed out on my account, the advisor will never answer you.  Not now, not in 14 days.
All you can do is head to the Help section and choose the chat option. If you're lucky enough, after days and days of rage and frustration, you'll find someone who can actually speak English and will be able to look into your problem.
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| Posted: Mon, 13th Jan 2014 23:41 Post subject: |
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Last edited by Interinactive on Tue, 5th Oct 2021 02:38; edited 1 time in total
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ixigia
[Moderator] Consigliere
Posts: 65086
Location: Italy
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| Posted: Mon, 13th Jan 2014 23:54 Post subject: |
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| Interinactive wrote: | Still nowhere near as bad as Adobe
Having no answer would be better than their 'support' |
Knowing Adobe, I bet it's something along the lines of
"In order to repair the installation, please delete your System32 folder" or "The product code not correctly showing is unfortunately a well-known issue, please contact our official support (SulemanTheNigerianPrince@hotmail.com) and write down your credentials with the correct credit card number"  |
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| Posted: Tue, 14th Jan 2014 00:18 Post subject: |
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Last edited by Interinactive on Tue, 5th Oct 2021 02:38; edited 1 time in total
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ixigia
[Moderator] Consigliere
Posts: 65086
Location: Italy
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| Posted: Tue, 14th Jan 2014 00:56 Post subject: |
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Holy jeebus  , that's beyond infuriating..
The problem with these support chats is that most of the operators there haven't absolutely any knowledge about basic stuff (nor have the power to do anything apart from checking statuses/repeating the same standard phrases over and over), they're just underpaid random dudes (mainly from India) put there just to make up the number.
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| Posted: Tue, 14th Jan 2014 01:01 Post subject: |
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serves you right for buying software lol. and an adobe product nonetheless.
We're pirates for a very good reason.
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cobALT
Posts: 2340
Location: In a world created by fascist and used by cowards to manipulate
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| Posted: Tue, 14th Jan 2014 09:25 Post subject: |
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Why does everyone assume i bought something? I'm just having troubles with a promo code. >_>
Clown Fiesta
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RatKing
Posts: 1212
Location: Nondescript cave in the land of the polar bears, Finland
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| Posted: Tue, 14th Jan 2014 10:54 Post subject: |
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Yeah, I wonder why. 
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RatKing
Posts: 1212
Location: Nondescript cave in the land of the polar bears, Finland
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| Posted: Tue, 14th Jan 2014 12:20 Post subject: |
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| Rage wrote: | Fuck me  |
My body is ready.  |
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| Posted: Tue, 14th Jan 2014 14:07 Post subject: |
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Let me tell you one thing: if you're English or American, you're fucked. English is such an easy & common language to learn, that they outsource it to the darnedest places. Dutch support is very very very rarely outsourced and because of this, Adobe support has always been top class for me.
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HIz
Posts: 2187
Location: Wrong_Timeline
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| Posted: Tue, 14th Jan 2014 16:04 Post subject: |
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WOAH, i read some time ago that oral sex can cause cancer, ea has cancer. stop the rape.
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Tue, 14th Jan 2014 17:39 Post subject: |
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| Ragedoctor wrote: | | red_avatar wrote: | | Let me tell you one thing: if you're English or American, you're fucked. English is such an easy & common language to learn, that they outsource it to the darnedest places. Dutch support is very very very rarely outsourced and because of this, Adobe support has always been top class for me. |
I can confirm this, I used to always use english customer support because I was a hipster and dislike my own language.
Anyway I tried the local support instead and got an issue resolved instantly which hadn't been resolved after 3 attempts with international customer support.
Once you get put on the line to Pakistan/India yer fucked. |
Bwah the experience is the same just that with more English support lines out there you have more chance to get shit support.
There are a lot of support lines in Belgium and The Netherlands that have a low standard. In the end it's all about how much a company values good support, whatever the language may be. |
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No-one said anything about it being a positive one!
