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DimasL
Posts: 1766
Location: Spain
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 Posted: Thu, 19th Dec 2013 14:20 Post subject: New keyboard, some problems, bad support and now what? |
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Hi, recently (a couple of months ago) thanks to or missing friend Aeon who gave me a discount code for Logitech store i got a new keyboard, a mechanical, backlighted, with some macro keys and multimedia keys Logitech G710+, the spects i was looking for.
Few weeks before that i got a Razer Deathadder 2013 mouse and installed synapse 2.0 (the feel of the mouse increase a lot with that) and had another logitech keyboard with SetPoint installed. Everything on the pc runned perfect.
After got the g710+ i had to install Logitech Gaming Software (LGS) and immediately the pc hangs, looked like the synapse 2.0 and the latest LGS had a conflict, so i installed an older version, then everything worked fine.
But, the keyboard started to "turn off" by itself randomly, sometimes when i start the pc it doesnt light up and doesnt work other times im on the pc and then i realize that the keyboard doesnt work, forcing me to reboot or unplug and plug it again. I think i could be a problem with Synapse + LGS, or just having synapse installed, dont really now.
This is the devide manager after the pc starts and the keyboard doesnt work:
Windows stopped this device because it has reported problems (Code 43)
I opened a thread on Logitech forums getting not really an answer to my problem so i oppened a Ticket to support to see if they can help me or tramit the warranty. They guy of support offered me a G510s because, i quote his words "looks like theres no stock of g710+ and maybe theres not gonna be more", that boders me i spent 100€ on a keyboard and i cant use my warranty? The guy of support stop to answer my weekly messages and after a month i wrote on their facebook page and into logitech twitter, in one week they sent me a new keyboard without asking for the "broken" one.
Well, this keyboard arrived this monday, i thanked the guy on facebook and wrote a reply to the support that the problem was solved. But i still have the same problem, the keyboard stop working randomly. I unnistalled yesterday LGS and the problem persist, i think im gonna unnistall Synapse and lets see.
The new keyboard came from Barcelona, from the facebook/twitter guy who took care of my problem and today i got another keyboard from Netherlands, probably from the guy who stopped answer me on the ticket support more than a month ago.
And now i have three Logitech G710+, still have the same problem with it and dont know if i should call the Facebook guy (who was really nice to me, apologizing for the trouble and calling me by phone) and tell him that i got another one or use it as a christmas gift for a friend. I think even he dont know that support sent me a newone, indeed i didnt know until it arrived.
For the ones who dont one to read all that bad english writen thing:
- Got a new Logitech keyboard that suddenly and randomly stop working.
- Thinked that it could be because of Razer software and Logitech software making some conflict
- They messed up with my warranty and now i got two more.
Anyone you had a similar problem or know how can i try to find a solution to this? (and yes i thought about try to sell all of them and get another keyboard from Razer or other trademark)
Should i call Logitech and tell them that they send me two of them instead of just one?
MSI MEG X570 UNIFY / A.D2 (AGESA 1.2.0.7) / AMD Ryzen 9 3950X @ 4.70 GHz / Noctua NH-D15 / EVGA GeForce RTX 3080 FTW3 ULTRA / 32GB Corsair Vengeance RGB Pro 3200Mhz CL16 / Corsair AX750w / SilverStone Fortress FT02B-W (Black)
Samsung 970 EVO Plus 1TB SSD NVMe M.2 / Samsung 850 Evo 500gb / Samsung F3 1TB 7200.11rpm / Samsung F4 2TB 5400rpm / Seagate 3TB 7200.14rpm / Seagate 8 TB Expansion Edición Especial USB 3.0
Logitech G502 Lightspeed / Logitech G640 / Logitech G915 Lightspeed / DROP Sennheiser + EPOS PC38X / Xbox360 Pad / Logitech G27 / Logitech X56 HOTAS / Logitech StreamCam
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Przepraszam
VIP Member
Posts: 14497
Location: Poland. New York.
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| Posted: Thu, 19th Dec 2013 14:25 Post subject: |
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Aeon
Posts: 8700
Location: Netherlands
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DimasL
Posts: 1766
Location: Spain
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DimasL
Posts: 1766
Location: Spain
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| Posted: Fri, 27th Dec 2013 12:54 Post subject: |
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I think i solved the problems plugin the mouse in the usb 3.0, looks like all the usb 2.0 are the same hub on the motherboard and the 3.0 are a different one, now looks like theres no conflict, its been a week since i did the change a zero problems, now i have 2 extra g710+ and the old k800 that still works.
MSI MEG X570 UNIFY / A.D2 (AGESA 1.2.0.7) / AMD Ryzen 9 3950X @ 4.70 GHz / Noctua NH-D15 / EVGA GeForce RTX 3080 FTW3 ULTRA / 32GB Corsair Vengeance RGB Pro 3200Mhz CL16 / Corsair AX750w / SilverStone Fortress FT02B-W (Black)
Samsung 970 EVO Plus 1TB SSD NVMe M.2 / Samsung 850 Evo 500gb / Samsung F3 1TB 7200.11rpm / Samsung F4 2TB 5400rpm / Seagate 3TB 7200.14rpm / Seagate 8 TB Expansion Edición Especial USB 3.0
Logitech G502 Lightspeed / Logitech G640 / Logitech G915 Lightspeed / DROP Sennheiser + EPOS PC38X / Xbox360 Pad / Logitech G27 / Logitech X56 HOTAS / Logitech StreamCam
ASUS ROG SWIFT OLED PF27AQDM / BenQ XL2730Z 1ms 144Hz 1440p / HP 27q 1440p 60Hz
Internet Connection: 1Gb/1Gb Fiber
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Aeon
Posts: 8700
Location: Netherlands
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| Posted: Fri, 27th Dec 2013 16:40 Post subject: |
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Well, just sell them. I'm sure you can use the money.
Intel i7 6700K, RTX470 Super, Kingston HyperX Fury 32GB
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Przepraszam
VIP Member
Posts: 14497
Location: Poland. New York.
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| Posted: Fri, 27th Dec 2013 16:42 Post subject: |
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| Przepraszam wrote: | | I will take it. |
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Invasor
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Location: On the road
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