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Przepraszam
VIP Member
Posts: 14542
Location: Poland. New York.
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 Posted: Tue, 28th Jun 2011 05:14 Post subject: I feel like a douche! |
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Long story short. I realized my laptop charger has ground included so that regular adapter will simply not work. and I need it since I am going to Poland on June 29th.
I went to three different electronic stores around where I live and none of them carried adapter with ground, just the regular ones. So I ordered one from amazon with 1 day shipping($3.99) so it will be delivered tomorrow on June 28th..but I just got shipping information that will be delivered on June 29th...but I will be gone already on June 29th, when they will be delivering the item which is 8PM in my area...which defeats the purpose of 1 day shipping
I won't be able to return the item because there is only 30 day window limit and I will be gone for total of 72 days
So, I had little chat with amazon support and shortly after I filled complaint with BBB...
Yea, I know. It was shit thing to do but I was just so angry and it got best out of me  . I feel like typical QQ and whiny American now. I'm SO SORRY!
 Spoiler: | | Quote: | You are now connected to Gavi from Amazon.com.
Me:I ordered this one during the day with 1 day shipping and it suppose to be delivered tomorrow on Tuesday but I see it will be delivered on Wednesday. I need this item Tuesday because I am traveling out of the country on Wednesday
Gavi:Hello, my name is Gavi. I'll be happy to help you today.
Me:Hey, how are you today?
Gavi:I am really sorry to hear that,I'll surely look into the matter.
May I have your order number please?
Me:xxxxxxxxxxxxxxxxxxxx
Gavi:Thank you, Can you hold for a minute or two while I research this for you?
Thank you, I am good and you.
Me:Not bad, just sad about the shipping of the item
Gavi:That's great!
I have checked and found that the delivery estimate date for your package is Jun 29, 2011
Rest assured.
Me:I didn't pay for extra one day shipping to receive the item two days later when I wont be needing it anymore
So when why when I ordered it said "order withing next xxx hours to receive the item by june 28 with 1 day shipping" during the day?
and like I said, I will be already gone on June 29 and I will be unable to receive the package either way
Gavi:Okay.
we will refund you the shipping charges.
Shipping & Handling:
$3.99
Me:Is it too late to change it to ups next day air or something?
wow. okay.
Gavi:It has already with one day shipping.
Me:right
with UPS GROUND
Gavi:Shipped via: UPS Ground
Me:right, one day shipping that is virtually two day shipping
Gavi:I'll refund you the shipping charges.
Me:Nice, but I need the item on TUESDAY
NOT wednesday
or day after wednesday
Thank you for all your wonderful help
Gavi:rest assured.
You will get by Jun 29, 2011
I'll send an email to you regarding the shipping refund.
Me:That is false advertising.
This is NOT about getting refund for one day shipping and your obligation, when I selected one day shipping I will get it NEXT DAY
NOT two days after.
Gavi:It depends upon the item availability.
You have ordered through third party seller"VCT ELECTRONICS" that's why we are not able to provide the replacement.
Me:Then why it said when I ordered "order within 5 hours and select 1 day shipping to receive item by june 28th"??
Gavi:If you don't want the package then you can return the item for full refund.
Me:Will I be able to get full refund AFTER two months?
Gavi:We are not able to change the delivery estimate date.
No, only within 30 days if item is defective.
Is there anything else I can do for you today?
Me:No, but I just want to let you know that I will file a complaint with BBB for false advertising of shipping delivery
And thank you
good day to you |
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fisk
Posts: 9145
Location: Von Oben
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| Posted: Tue, 28th Jun 2011 05:27 Post subject: |
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Hah, that was a funny read.
Just shows you what douschebags work with "customer service".
Yes, yes I'm back.
Somewhat.
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Przepraszam
VIP Member
Posts: 14542
Location: Poland. New York.
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| Posted: Tue, 28th Jun 2011 05:35 Post subject: |
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| fisk wrote: | Hah, that was a funny read.
Just shows you what douschebags work with "customer service". |
I felt like I was talking with an automated machine.
I can imagine the guy thoughts "just fucking stfu already, your wall of texts won't change anything" |
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| Posted: Tue, 28th Jun 2011 13:54 Post subject: |
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| besthijacker wrote: |
I felt like I was talking with an automated machine. |
It's like that with ALL customer "support".
Everything is fucking outsourced to India now'a'days where they copy and paste responses out of a goddamn manual.
Customer service experiences I've had, all of which were conducted by someone that did not natively speak English and did nothing more than copy and paste -
Comcast
Time Warner
Amazon
EA (no surprise there really  )
My CC issuer (the fraud protection department, the most important department out of fucking all of them)
Is there any company left in the United States that doesn't fucking outsource one of the most important aspects of the business, and whose CS reps actually speak to you like a person? 
Honestly, the last company I recall that did that was Verant Interactive and its Everquest GM's back in 1999-2000. They actually conversed with you. Ah the good ole' days.
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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Przepraszam
VIP Member
Posts: 14542
Location: Poland. New York.
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| Posted: Tue, 28th Jun 2011 14:20 Post subject: |
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I actually wanted to call them but I saw online chat was still available.
My English is not the greatest either but when you call customer service, those people can't speak any English at all. It's really hard to get anything done.
I just woke up and I checked the tracking number and it says item is out for delivery for Today. No wonder, they have not issued a 1 day shipping charge yet.
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| Posted: Tue, 28th Jun 2011 14:35 Post subject: |
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| Immunity wrote: | | besthijacker wrote: |
I felt like I was talking with an automated machine. |
It's like that with ALL customer "support".
Everything is fucking outsourced to India now'a'days where they copy and paste responses out of a goddamn manual.
Customer service experiences I've had, all of which were conducted by someone that did not natively speak English and did nothing more than copy and paste -
Comcast
Time Warner
Amazon
EA (no surprise there really )
My CC issuer (the fraud protection department, the most important department out of fucking all of them)
Is there any company left in the United States that doesn't fucking outsource one of the most important aspects of the business, and whose CS reps actually speak to you like a person?
Honestly, the last company I recall that did that was Verant Interactive and its Everquest GM's back in 1999-2000. They actually conversed with you. Ah the good ole' days. |
With the crazy amount of money people in America ask for customer support work its no wonder that all of it is outsourced to Asia/Australia.... 
And customer service all over the world is more or less the same. Copy paste out of the manual...
1 and 2 are still amazing. |
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| Posted: Tue, 28th Jun 2011 16:12 Post subject: |
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Amazon is prob the best retailer I have ever dealt with concerning returns. They email you a return label that you print out and have UPS pick it up at my doorstep! I would never say anything bad about Amazon. You ordered from 3rd party, so anything can happen. I only order direct from amazon.
RYZEN 5 2600|RADEON 570| |ASRock X370 Killer|DDR4@2800Mhz||Corsair SPEC-05 Case|AOC G2590FX 24.5''144hz 1ms|
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Przepraszam
VIP Member
Posts: 14542
Location: Poland. New York.
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| Posted: Tue, 28th Jun 2011 16:16 Post subject: |
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| todd72173 wrote: | | Amazon is prob the best retailer I have ever dealt with concerning returns. They email you a return label that you print out and have UPS pick it up at my doorstep! I would never say anything bad about Amazon. You ordered from 3rd party, so anything can happen. I only order direct from amazon. |
I know. On numerous occasions they refunded me the money when item dropped in price within two weeks.
It does not matter if it was third party BUT IT WAS "FULFILLED BY AMAZON" which frankly they handle everything, thats why I was able to pick 1 day shipping. |
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| Posted: Tue, 28th Jun 2011 17:41 Post subject: |
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"FULFILLED BY AMAZON" does mean amazon handles it all. I would just chalk it up to a rare issue.
RYZEN 5 2600|RADEON 570| |ASRock X370 Killer|DDR4@2800Mhz||Corsair SPEC-05 Case|AOC G2590FX 24.5''144hz 1ms|
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| Posted: Tue, 28th Jun 2011 18:02 Post subject: |
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I watched the first two episodes but then got distracted by my life and never went back to it.
| sabin1981 wrote: | Now you're just arguing semantics. Getting fucked in the ass with a broom stale is an "improvement" over getting stabbed in the eye with a fork  |
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garus
VIP Member
Posts: 34197
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| Posted: Tue, 28th Jun 2011 18:04 Post subject: |
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snip
Last edited by garus on Tue, 27th Aug 2024 21:56; edited 1 time in total
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b0se
Banned
Posts: 5901
Location: Rapture
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Przepraszam
VIP Member
Posts: 14542
Location: Poland. New York.
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| Posted: Tue, 28th Jun 2011 20:38 Post subject: |
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| b0se wrote: | Gavi:Hello, my name is Gavi. I'll be happy to help you today.
Me:Hey, how are you today?
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What's wrong with it? |
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| Posted: Tue, 28th Jun 2011 21:05 Post subject: |
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| besthijacker wrote: | | b0se wrote: | Gavi:Hello, my name is Gavi. I'll be happy to help you today.
Me:Hey, how are you today?
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What's wrong with it? |
Think he may be implying you were trying to hit on the customer service rep, that'd be my guess anyway!
I realize that CS now'a'days is run very methodically (manuals instead of dialect) and I can't say I agree with this method at all.
To the CS reps - treat me like a fucking person, talk to me, discuss it with me, and at least TRY to make me feel like you know what you're talking about and fucking care about my issue. I know you don't, because you're halfway around the world somewhere in a call center, but come on.
I absolutely dread having to call my ISP or CC issuer and having to deal with the customer "service".
And what's the deal with them lying to you right off the bat, as if that makes me trust them any more than I already do? Hello, my name is John. Yea....alright John. I know you're full of shit, you know you're full of shit, but lets continue on talking as if we both don't know it!
Absolutely no excuse for large companies such as this to not spend a little extra and provide non-outsourced real customer service. It's a fucking disgrace.
/Rant over, sorry 
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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