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headshot
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Posts: 36400
Location: UK
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 Posted: Thu, 2nd Nov 2006 19:53 Post subject: Fuck Eclipse Internet! |
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http://www.eclipse.net.uk
When I first signed up with this ISP a couple of years ago, I thought they were great but ever since their Evolution options, I have not not been happy with them. Within the last few months I have been restricted to blazingly fast 30kbps NNTP speeds when it should be and used to be 2mbps. I am constantly emailing their technical support department and they have told me they have a problem and are working on it but my patience is fast running out. After spending the last hour on the adsl guide website, I have been reading a lot of bad comments and opinions from their customers. I have also been reading good things about an ISP called Merula and another called Zen. Tomorrorw I will be making enquiries with them with the increasing intentions of leaving Eclipse.
http://www.zenbroadband.com/
http://www.merula.net/
Reading this has pretty much made up my mind and I dont mind paying that bit extra for a truly unlimited and uncapped service.
http://www.merula.net/content/page.cfm/RecordID/20 
Here is a list of email responses I have had from the technical support at Eclipse within the last 2 weeks 
| Eclipse wrote: | We have received reports of slower than expected speeds on the P2P/NNTP/Usenet protocols affecting some of our customers. Our Network Engineers have been working very hard investigating the situation and we are now seeing considerable improvement in the performance of P2P/NNTP/Usenet connections and we believe the issue to now be resolved.
Kind Regards,
Technical Support
Eclipse Internet |
| Eclipse wrote: | We have received reports of slower than expected speeds on the NNTP/Usenet protocols affecting some of our customers. After investigation by our Network Engineers a vast improvement in NNTP/P2P was seen over the weekend, regrettably however there have been some isolated problems affecting a small number of customers and the issue appears to have re-occurred.
Kind Regards,
Technical Support
Eclipse Internet |
| Eclipse wrote: | What you are seeing is the effects of the traffic management system which is active 24hours a day but is adaptive based on network load and subscriber level, although the speeds will vary from time to time and during very busy periods may drop quite low for some protocols a rigid cap of 30k for most of the day is not intended and that is what we are working very hard to resolve.
Kind Regards,
Technical Support
Eclipse Internet |
| Eclipse wrote: | We are still awaiting a final resolution from our engineers I'm afraid, progress is being made but it is not as quick we would hope. You should see improvements to speeds very soon.
Kind Regards,
Technical Support
Eclipse Internet |
| Eclipse wrote: | Unfortunately we are still awaiting a permanent fix, there has actually been considerable change and work performed and you should have seen more change, or at least fluctuations in speed. I keep holding out a little longer for more information until sending responses as the situation has been changing on an almost hourly basis.
Kind Regards,
Technical Support
Eclipse Internet |
May the NFOrce be with you always.
Last edited by headshot on Tue, 28th Nov 2006 11:21; edited 3 times in total
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headshot
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Location: UK
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| Posted: Fri, 3rd Nov 2006 01:54 Post subject: |
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headshot
VIP Member
Posts: 36400
Location: UK
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headshot
VIP Member
Posts: 36400
Location: UK
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| Posted: Fri, 3rd Nov 2006 02:56 Post subject: |
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I posted on adslguide too and someone replied ...
| adslguide.org wrote: | "I understand you are trying to sort the issues and I appreciate that but this problem is increasingly consistent, it doesnt look like it it will be resolved any time soon and I am sorry to say I am running out of patience."
WAY too namby pamby for Eclipse to take you seriously.
Tell them to get their finger out and uncap you today, or you want your MAC.
As long as listen to their flannel you'll never get anywhere. |
May the NFOrce be with you always.
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headshot
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Posts: 36400
Location: UK
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| Posted: Fri, 3rd Nov 2006 03:06 Post subject: |
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headshot
VIP Member
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Location: UK
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| Posted: Fri, 3rd Nov 2006 03:55 Post subject: |
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Here are some of the Topic Titles on the adslguide Eclipse forum ... lol
Frustrated, will Eclipse offer a uncap service for more £££, Just requested a MAC code !, Eclipse and Avoiding giving MAC codes, Usenet Still Rubbish, Looks like Usenet is being crippled, Eclipse Migration, 12am - Slow Speeds, Multiple Problems/Issues with Eclipse - Pl. Advice, Think it's time I got my coat..., Think it's time I got my coat... Wait For Me!, Eclipse stalling my MAC request??, Eclipse suck some serious [censored]!, Goodbye Eclipse!, Time to go...., Migrating out...when does my contract end????, Rubbish speeds yet again, ISP's (especially Eclipse) should wake up, Eclipse are a sinking ship!, Migrating, bye bye., You've got to migrate to get faster speeds!, Eclipse being a major pain, Time to do something about this... etc
There were more but I got bored lol.
May the NFOrce be with you always.
Last edited by headshot on Fri, 3rd Nov 2006 03:58; edited 1 time in total
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headshot
VIP Member
Posts: 36400
Location: UK
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headshot
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Posts: 36400
Location: UK
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| Posted: Fri, 3rd Nov 2006 15:15 Post subject: |
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This morning at around 4am I had speeds the like of which I have never had before! It is usually around 4.2MBps but I was on a constant 5.2MBps which totally amazed me!
http://pix.nofrag.com/0d/3a/f4a2b3bc1787dd5295047c66f5f2.html
Currently I have about 200KBps which isnt too bad for the daytime. Its an improvement on 30KBps!
There may be hope yet! I will stick with it!
May the NFOrce be with you always.
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headshot
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tobycoaster
Harry Potter
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Location: Under the stairs
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| Posted: Sat, 4th Nov 2006 12:06 Post subject: |
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i know how you feel headshot , i was with eclipse for 2 years until the " Evolution" process.
i was getting awful speeds sometimes as low as 10kbs night and day.
I have since migrated from them, I also know 3 other peiple who was on eclipse who have since migrated.
Its a shame becasue b4 the regrade they was a really good provider and excelent customer support , i guess it was a case of they got bigger and attracted more custom and forgot the core values.
Good luck with it anyways and hope they work it out for you.
Ex-Eclipse Customer
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| Posted: Sat, 4th Nov 2006 12:55 Post subject: |
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what the fuck kind of adsl providers you have in the uk? I have not heard anothing else than bullshit about the providers by people in the uk..
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headshot
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Location: UK
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| Posted: Mon, 6th Nov 2006 15:08 Post subject: |
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Ok well Ive done it! The MAC has been requested!
Should be with me within 5 working days.
They sent me a migration form ...
3. MY REASON FOR MIGRATION IS: (e.g. price, support, product etc) There have been a lot of speed and bandwith issues that I have been getting concerned about and after communicating with your technical support department they have admitted this and have explained the situation and I appreciate their efforts to find a resolution but it was this that caused me to seek out and enquire about alternative ISPs at which point I came across Merula, who for extra cost can offer me unrestricted, uncapped and unlimited adsl.
REASON / COMMENTS: I have been using Eclipse as my ISP for quite a while now and up until recently but mainly since the Evolution options you have served me well and as a valued customer, I thank you for that. It is just unfortunate that I now have to move on since your services no longer meet my requirements.
If they can match what Merula are offering, I will be prepared to stay but somehow I dont think it will happen!
May the NFOrce be with you always.
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| Posted: Tue, 7th Nov 2006 14:38 Post subject: |
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Can't you get cable? Or are you stuck with ADSL?
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headshot
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nouseforaname
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Godlikez*
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Ankh
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| Posted: Wed, 8th Nov 2006 12:20 Post subject: |
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headshot
VIP Member
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headshot
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Location: UK
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| Posted: Thu, 23rd Nov 2006 18:30 Post subject: |
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Just an update ...
Eclipse sent me an e-mail regarding the slow speeds I have been reporting to them, which was about 2 weeks ago now and I havent heard anything about it from them since ...
| Eclipse wrote: | Please can you advise if you are still receiving slow speeds, currently we can't see any thing wrong with your connection. You seem to be advising that the main issue was with the Eclipse traffic management policy that effected your NNTP downloads. Currently everything is working correctly with our service, please can you advise if you still have issues.
Kind Regards,
Technical Support |
and my reply ...
Yes I still have issues but I wouldnt be so concerned about them much longer if I were you. I have requested my MAC and an alternative ISP has taken my order and I will be migrating over this weekend. If you goto adslguide.org and read the comments people are posting about speeds on the Eclipse message board, you will see for yourself the issues I and many others are experiencing.
My NNTP transfer rates are HORRENDOUS until some time after midnight. I am currently connected at 80 Kbps which is approximate 12 KBps. This is just over twice my dial up connection. It used to be connected at 2mb which is approximately 220 KBps. Then it went to 30 KBps and now towards the end of the afternoon its half that! Eclipse has been a good ISP to me for several years and I am sorry but this service is not good enough and you will continue to lose custom should you not rectify the situation.
May the NFOrce be with you always.
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headshot
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| Posted: Thu, 23rd Nov 2006 23:06 Post subject: |
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I know how you feel.
I notice speeds drop (traffic control) everytime they seem to implement some new faster package. It worked on me, I pay an extra $10/month. Now they brought out another new package that is 2 times as expensive as the one I have, I haven’t notices my speeds dropping but now my service is intermittent. It is down all the time. Apparently they are working on it but I don’t trust the tech help. “they are working on the lines” is a canned answer and they have denied to me that do any form of traffic shaping which is bullshit.
I am getting one month for free tho because the service has been so bad. Origional my service was called unlimited too.
http://www.interesting-people.org/archives/interesting-people/200510/msg00308.html
| Quote: |
Shaw Communications Inc., a large Canadian cable operator, has been using technology purchased from Ellacoya to manage its broadband network for about one year, says Shaw's president, Peter Bissonnette.
During some periods of peak usage, video file-sharing traffic is slowed to provide more bandwidth for subscribers accessing email, Web pages and other uses. "We try to manage those people who are avariciously using up spectrum," he says.
Shaw also uses the network management technology to increase revenue. For example, customers who use Vonage or another Internet phone service can pay an additional $9.95 a month to make sure that their calls get higher priority on the network than some other uses. |
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headshot
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| Posted: Thu, 23rd Nov 2006 23:18 Post subject: |
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Unless there are some other reasons I am unaware of, all the high demand for fast, uncapped, unlimited and non-traffic shaped bandwith is for piracy related purposes whether it is music, games, software or movies. Browsing, online gaming, e-mail, chatting and the other reasons people use the internet for can all be done using very little bandwith in comparison. Please anyone correct me if I am wrong.
May the NFOrce be with you always.
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| Posted: Fri, 24th Nov 2006 00:22 Post subject: |
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I think piracy is probably no.1
Even still tho lots of p2p is used for legal content too. Like Wow updates. Also I think some ISP block voip, some have disabled skype because of bandwidth issues. People want to be able to share family videos. That is what I have been reading.
It is just very shady. They want to traffic control fine but don’t lie about it. As a consumer I just want to know my options so I can make the best choice knowing some facts.
My girlfriends husband does tech support, I might ask him about it later.
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headshot
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