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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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 Posted: Thu, 8th Oct 2015 17:37 Post subject: RMA crap |
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Did anyone of you experienced that: with an RMA the shipping cost of the defective unit is yours to pay?
I'm asking since in the decade and a half of me doing RMA's it has never happened to me. I always got a pre-paid label to ship the unit back.
My PSU had a rattling fan, so I thought to myself: eh no problem, let's just do an express replacement at Corsair (first time I done an RMA with them tho). On their page where they outline the procedure they make no mention of having to pay for shipping costs so I just go ahead and create the ticket.
PSU arrives a few days later, no return label in the box. So I figure: it's most likely on their website and I need to print it. Ofcourse there I notice it's not a pre-paid one it's one where you have to put stamps on.
I contact customer support and they say I have to deal with the shipping costs...  Bit shitty when the cost of shipping is more than half of what the thing cost in the first place.
Tried again by bitching, we'll see.
Last edited by Morphineus on Thu, 8th Oct 2015 17:46; edited 1 time in total
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Saner
Posts: 6877
Location: Uk
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| Posted: Thu, 8th Oct 2015 17:45 Post subject: |
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Depends on the company, I have had a few want me to pay. Pisses me off too
| ragnarus wrote: |
I saw things like that in here and in other "woman problems" topics so...... Am I the only one that thinks some authorities needs to be alerted about Saner and him possibly being a rapist and/or kidnapper ? |
Saner is not being serious. Unless its the subject of Santa!
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Thu, 8th Oct 2015 17:49 Post subject: |
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| Janz wrote: | you should send it via camel-post. would take a few months, but might be cheaper  |
Can't, there is a defined period in when it has to arrive back. otherwise they keep the 100€ credit card charge.
If there wasn't I'd use the Nforce cup service, they are even slower than camel post.  |
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Saner
Posts: 6877
Location: Uk
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| Posted: Thu, 8th Oct 2015 17:55 Post subject: |
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Yeah but the cup service gets you extra like dick cheese and dildo and butt plug boxes
| ragnarus wrote: |
I saw things like that in here and in other "woman problems" topics so...... Am I the only one that thinks some authorities needs to be alerted about Saner and him possibly being a rapist and/or kidnapper ? |
Saner is not being serious. Unless its the subject of Santa!
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TSR69
Banned
Posts: 14962
Location: Republic of the Seven United Provinces
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| Posted: Thu, 8th Oct 2015 18:19 Post subject: |
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@Morphineus: Alternative carrier like: http://www.dhl.se/en.html ?
Formerly known as iconized
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Thu, 8th Oct 2015 18:26 Post subject: |
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Cost more than the postal offices here. And I'm trying to not pay at all for it. 
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Przepraszam
VIP Member
Posts: 14507
Location: Poland. New York.
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| Posted: Thu, 8th Oct 2015 18:34 Post subject: |
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Yep. I always had to pay for shipping items back when I dealt directly with manufacturer.
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| Posted: Thu, 8th Oct 2015 18:37 Post subject: |
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only had to do that with mh think samsung, even free pickup from ups (but that was 10 years ago) and uhm forgot the name. had not to pay once
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| Posted: Thu, 8th Oct 2015 18:42 Post subject: |
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I RMAd Kingston ram sticks a few months ago. They had a label that was meant to convey that they'd be paying the shipping charges but the local post office workers seemed convinced it was for UK only (I was sending the goods to UK). The Kingston representative I was dealing with sent me a 4gb usb flash drive as compensation for the postage. Guess you could call it a positive experience though you can get 8gb sticks for that sort of money.
-=the wandering pillow stuffer=-
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Thu, 8th Oct 2015 18:46 Post subject: |
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| Przepraszam wrote: | | Yep. I always had to pay for shipping items back when I dealt directly with manufacturer. |
Total opposite of my experience. |
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Thu, 8th Oct 2015 21:49 Post subject: |
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Seems now, because it is so costly they will do an exception this one time if I show them the receipt. Their forum is filled with those on time exceptions tho.
Well... got what I wanted. So I'm happy. 
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| Posted: Thu, 8th Oct 2015 23:45 Post subject: |
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i mailed a corsair PSU from belgium to some addy in the netherlands for RMA one time. was for free but that was in 2012
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